More affordable public transport from 1 January 2015

More affordable public transport from 1 January 2015 

In 2015, Victoria’s public transport network will be more focused on you than ever before.

With a new Free Tram Zone in Melbourne CBD and cheaper fares when travelling across Zone 1 and 2, getting around Melbourne has never been easier, or more affordable.

The new Free Tram Zone includes the area from the iconic Queen Victoria Market, across to Victoria Harb

our in Docklands, up to Spring Street and over to Flinders Street Station and Federation Square.

Travel on trams within this zone is free, and you don’t need a myki, however, if your journey starts or finishes outside the boundaries of the Free Tram Zone, you must touch on your myki at the reader in the normal way to make sure you have a valid ticket.

The Free Tram Zone signs at tram stops will identify the boundaries of the zone.

Also in 2015, you will be able to travel on trains, trams and buses across Zones 1 and 2, for the price of a Zone 1 fare.

If you’re only travelling in Zone 2, you can still get the cheaper Zone 2 fare.

Important note for customers purchasing a myki pass

With travel on trains, trams and buses across Zones 1 and 2 now being at the price of a Zone 1 fare, Zone 1 passes are now being sold as Zone 1+2 passes at no extra cost.  
If your Zone 1 and 2 pass is already paid up beyond 1 January 2015, a reimbursement for the Zone 2 component of your pass will be available.

For more information see FAQ 30.

Public Transport Victoria, just another way we’re transforming your network.

Free Tram Zone map 

Map of the free tram zone

Map of the Free Tram Zone

Download the Free Tram Zone Map (PDF) 1.26 MB

Video of 1 January changes

View a video detailing the 1 January 2015 fare changes on the Public Transport Victoria YouTube channel.

1 January 2015 FAQs:

General FAQs 

1. What are the reasons for introducing these fare changes and free tram travel?

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Free Tram Zone FAQs 

2. Why are you introducing the Free Tram Zone?

3. How will the Free Tram Zone benefit the tourism industry?

4. What area does the Free Tram Zone cover?

5. How will I know when I’m in the Free Tram Zone?

6. If I’m travelling only in the Free Tram Zone, should I touch on?

7. Do I need to carry a myki when travelling on trams in the Free Tram Zone?

8. If I'm travelling from the Free Tram Zone to the fare paying zone outside the Free Tram Zone, should I touch on a tram?

9. Do I get free train and bus travel in this zone?

10. Why doesn’t the free zone apply to train and bus?

11. What happens if I touch on in the Free Tram Zone – will I be charged for the trip?

12. What will happen if I accidentally travel outside the free zone and have not touched on because I'm not aware of the changes?

13. Why doesn’t the myki system know I’m travelling in the Free Tram Zone and not charge me?

14. If I touched on in the Free Tram Zone when I shouldn’t have, can I get a reimbursement?

15. Does that mean that I will be reimbursed?

16. What if I don’t touch off? Will I get reimbursed then?

17. Do you think that it is confusing when the message is very clearly “do not touch off” on a tram, but to get the reimbursement you need to touch off?

18. Will customers who do not have a registered myki be able to get the reimbursement? Eg, a tourist?

19. How long will it take for the reimbursement to be on the card and available for use?

20. What is considered eligible?

21. Rather than customers having to call PTV to get the reimbursement, would it not have been easier to just design the myki system to recognise the customer is in the free zone and not charge them?

22. Will there be a “grace-period” while people get used to not touching on in the Free Zone?

23. Will this reimbursement be available for a limited time?

24. What are the last tram stops in the Free Tram Zone? 25. What key tourist attractions are in the Free Tram Zone boundary? 26. What key tourist attractions are outside the Free Tram Zone boundary, but within walking distance or take a short tram ride and use your myki?

25. What key tourist attractions are in the Free Tram Zone boundary?

26. What key tourist attractions are outside the Free Tram Zone boundary, but within walking distance or take a short tram ride and use your myki?

27. What key tourist attractions are not within walking distance of the Free Tram Zone boundary and require tourists to get a myki?

28. Why doesn’t the free zone extend to the MCG/Crown Casino/St Vincent’s Hospital/Melbourne University/the museum/the Arts Centre? Are there any plans to extend the Free Tram Zone?

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Zone 1 and 2 fare change 

29. Why do I need to buy a Zone 1 and 2 myki pass if I’m only being charged a Zone 1 fare?

30. Will I be able to get a reimbursement for the Zone 2 component of my Zone 1 and 2 pass in January 2015?

31. Will you be increasing Zone 1 fares to cover the cost of Zone 2 commuters?

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Zone 1 travellers only

32. I live in Zone 1, how will these fare changes benefit me?

33. Why can't I purchase a Zone 1-only pass on the mymyki.com.au website?

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Zone 2 travellers only

34. I live in Zone 2 – and travel by train, tram and bus – just across Zone 2. What do I need to do and how will I benefit from the changes?

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Seniors only

35. I’m a senior, how will the changes benefit me?

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Regional travellers only

36. I’m from regional Victoria and travel to Melbourne each weekday for work – does my fare get cheaper from 1 January 2015 now that Zone 1 fares apply?

37. I travel from a V/Line station in Zone 2 to Melbourne; does the Zone 1 fare apply to me as well?

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General FAQs

1. What are the reasons for introducing these fare changes and free tram travel? 

These fare changes will provide significant cost of living relief for families as a result of commuters being able to travel in Zones 1 and 2 for the price of a Zone 1 fare.

For a full-fare commuter who currently buys a Zone 1 + 2 daily fare there will be a saving in the order of almost $5 a day (based on 2014 fares).

A commuter who pays for a Zone 1 + 2 ticket each day will save around $1,200 each year, or, if using an annual myki pass, will save more than $750 (based on 2014 fares).

People who begin and conclude their journey entirely within Zone 2 will continue to pay the cheaper Zone 2 fare.

Tram travel within the CBD and Docklands will be free in a move that will make the city even more attractive for potential tourists to visit.

Free tram travel in the CBD also builds on the success of the City Circle tram which has become a popular tourist attraction.

Free tram zone FAQs

2. Why are you introducing the Free Tram Zone? 

The Free Tram Zone has been introduced to encourage more people to use public transport within the CBD and make it easier for commuters and tourists to move around the city.

3. How will the Free Tram Zone benefit the tourism industry? 

Tourists visiting Melbourne will benefit from this initiative as it makes it cheaper to visit and enjoy CBD and Docklands attractions.

This will encourage visitors to travel more readily to Melbourne’s tourist attractions due to free inner city tram travel and a Zone 1 rate for daily fares across Melbourne’s entire tram, rail and bus network.

4. What area does the Free Tram Zone cover? 

The new Free Tram Zone includes the area from Queen Victoria Market, across to Victoria Harbour in Docklands, up to Spring Street and over to Flinders Street Station and Federation Square.

Travel on trams within this zone is free; however, if your journey starts or finishes outside the boundaries of the Free Tram Zone, you must touch on your myki at the reader in the normal way to make sure you have a valid ticket.

If you travel outside the Free Tram Zone without touching on, you are not travelling with a valid ticket and risk receiving a $75 on-the-spot penalty fare or a $217 fine for adults ($74 for children aged under 18).

The Free Tram Zone signs at tram stops will identify the boundaries of the zone.

The Free Tram Zone map is on the PTV website and will be marked on maps throughout the tram network.

See the Free Tram Zone map above

See the list of attractions inside the Free Tram Zone

5. How will I know when I’m in the Free Tram Zone? 

There will be clear signage at the boundary and inside the Free Tram Zone. The tram network map and route maps will also show the Free Tram Zone.

Tram drivers will be making announcements when trams are approaching the boundary of the Free Tram Zone to advise customers to touch on if travelling beyond the Free Tram Zone.

See the Free Tram Zone map above.

6. If I’m travelling only in the Free Tram Zone, should I touch on? 

If you are travelling only in the Free Tram Zone you should not touch on or touch off. You do not need a myki card.

If you want to travel on a bus or train, or on a tram outside or beyond the Free Tram Zone, then you must use your myki card to touch on and off at all times.

7. Do I need to carry a myki when travelling on trams in the Free Tram Zone? 

If you are travelling only within the Free Tram Zone on a tram, you should not touch on or touch off and you do not need a myki card.

However, it’s always a good idea to keep your myki topped up, if you need to travel outside the Free Tram Zone on a tram, or need to take a train or bus to reach your destination.

If you get caught travelling without a valid ticket, you risk receiving a $75 0n-The-Spot penalty fare or a $217 fine for adults and $74 for under 18s.

8. If I’m travelling from the Free Tram Zone to the fare paying zone outside the Free Tram Zone, should I touch on a tram? 

Yes, you must touch on when boarding in the Free Tram Zone to pay for your journey when travelling from the Free Tram Zone to outside the Free Tram Zone.

If you travel outside the Free Tram Zone without touching on, you are not travelling with a valid ticket and risk receiving a $75 on-the-spot penalty fare or a $217 fine for adults and $74 for under 18s.

9. Do I get free train and bus travel in this zone? 

No, free travel only applies on trams in the Free Tram Zone.

You must touch on and off your myki when travelling at all times using the train and bus network, to ensure you are travelling with a valid ticket.

If you get caught travelling without a valid ticket, you risk receiving a $75 on-the-spot penalty fare or a $217 fine for adults and $74 for under 18s.

10. Why doesn’t the free zone apply to train and bus? 

Most people travelling short distances in the city use the tram network as their main method of travel.

From 1 January 2015, Zone 1 fares will apply for customers travelling between Zones 1 and 2 to ease the cost of daily living pressures and to help reduce congestion in the suburbs, providing benefits for train and bus users.

11. What happens if I touch on in the Free Tram Zone – will I be charged for the trip? 

If you touch on in the Free Tram Zone the myki system will still charge a 2 hour Zone 1+2 fare. That’s why we are clearly marking the zone so people know that they don’t need to touch on unless they are travelling outside this area.

12. What will happen if I accidentally travel outside the Free Tram Zone and have not touched on because I'm not aware of the changes? 

Travelling outside the Free Tram Zone without a ticket is an offence.

You need to have a valid ticket for the journey you are making and if you don’t, you risk being fined if caught by an Authorised Officer.

13. Why doesn’t the myki system know I’m travelling in the Free Tram Zone and not charge me? 

If customers were still required to carry a myki card within the Free Tram Zone, it would mean that customers and tourists would need to purchase and carry a myki in the Free Tram Zone, which reduces its benefits for tourists especially.

Currently to make boarding and alighting trams fast and safe for passengers, you are not required to touch off when travelling on a tram, unless travelling exclusively in Zone 2. If we made a system change, customers travelling in the Free Tram Zone, which is the busiest part of the network, would be required to touch on and touch off to not be charged a fare. This would affect boarding and alighting in the city and also would slow down trams.

14. If I touched on in the Free Tram Zone when I shouldn’t have, can I get a reimbursement? 

PTV understands that as customers adjust to the change there will be some cases of an accidental touch on. Customers who accidentally touch on should touch off and then call the PTV Call Centre to request a reimbursement, bearing in mind it will take 24 hours for the trip to register on the system. Of course if customers have travelled on public transport outside the Free Tram Zone, then they are not entitled to a reimbursement.

15. Does that mean that I will be reimbursed? 

Yes, if the call centre agent can see that you have touched on and touched off within the Free Tram Zone, and you have not travelled outside the zone, then your fare will be reimbursed.

16. What if I don’t touch off? Will I get reimbursed then? 

No, PTV cannot reimburse the fare if you have not touched off. This is because we cannot know for certain if your trip has been contained to the Free Tram Zone. If you have travelled outside the free zone, then you are not entitled to the reimbursement.

17. Do you think that it is confusing when the message is very clearly “do not touch off” on a tram, but to get the reimbursement you need to touch off? 

The message will be widely communicated on the tram system. Do not touch on in the Free Tram Zone unless you are planning to travel outside the zone.

If you do accidentally touch on, then touch off and call the PTV Call Centre (24 hours after the trip). The only time you need touch off a tram is if you are in the Free Tram Zone and you have accidentally touched on, or if your entire trip is within Zone 2.

18. Will customers who do not have a registered myki be able to get the reimbursement? Eg, a tourist? 

Yes, they just need to call PTV with their 15-digit myki card number ready (after 24 hours).

19. How long will it take for the reimbursement to be on the card and available for use? 

About 24 hours after contacting the PTV call centre and after your claim has been deemed eligible. You will need to touch on to collect the reimbursement.

20. What is considered eligible? 

If your myki transaction history shows that you have touched on AND touched off, then you will be considered eligible. Of course if you have travelled on public transport outside the Free Tram Zone, then you are not entitled to a reimbursement.

21. Rather than customers having to call PTV to get the reimbursement, would it not have been easier to just design the myki system to recognise the customer is in the free zone and not charge them? 

When the myki system was designed, the Free Tram Zone was not planned. To change the system now would require complex and costly changes.

Also, there is no way we could build into the system the kind of intuition that would allow it to predict you would only travel within the free zone and not charge you. To achieve a system solution, the system would require major changes and we would have to change the messaging and ask people to touch off on a tram, which would make things quite congested for people trying to touch on and touch off at the tram doors.

22. Will there be a “grace-period” while people get used to not touching on in the Free Tram Zone? 

PTV and Yarra Trams have made considerable efforts to communicate the message to customers that they don’t need to touch on in the Free Tram Zone. There are signs at tram stops, signs on trams, customer service officers at key tram stops providing advice, and advertisements in media and online. All of these contain information advising customers that they do not need to touch on in the Free Tram Zone unless their trip is going to take them outside the free zone or if they started their trip outside the free zone.

Customers who accidentally touch on should touch off before disembarking and then contact PTV.

23. Will this reimbursement be available for a limited time? 

No decision has been made at this stage.

24. What are the last tram stops in the Free Tram Zone? 

Table: Last tram stops in the Free Tram Zone

Stop number

Stop name

Route/s

124 Batman Park 96, 109, 12
1 Flinders Street & Queens Bridge 55
13 Federation Square 1-8, 16, 64, 67, 72
6 Russell Street & Flinders Street
70
8 Spring Street & Flinders Street 75
8 Spring Street & Collins Street 11, 31, 48, 109, 12
11 Victoria Parade & Nicholson Street 86, 96
10 Nicholson Street & Victoria Parade 30
8 Melbourne Central Station 1-8, 16, 64, 67, 72
7 Queen Victoria Market 19, 59
8 Peel Street & Victoria Street 57
10 Victoria Street & Peel Street 55

25. What key tourist attractions are in the Free Tram Zone boundary? 

  • Queen Victoria Market
  • Melbourne Aquarium
  • Old Melbourne Gaol
  • Immigration Museum
  • St. Paul's Cathedral
  • Australian Centre for Moving Image (ACMI)
  • Parliament House
  • Federation Square
  • State Library
  • Melbourne Observation Wheel
  • Medibank Icehouse
  • Old Treasury Building

26. What key tourist attractions are outside the Free Tram Zone boundary, but within walking distance or take a short tram ride and use your myki? 

The following tourist attractions are outside the Free Tram Zone boundary, but within a five to 10 minute walk from the last stop inside the Free Tram Zone:

  • Melbourne Museum and the Royal Exhibition Building
  • National Gallery of Victoria
  • Crown Casino
  • Melbourne Convention and Exhibition Centre
  • MCG
  • National Sports Museum
  • Eureka Skydeck 88
  • Lygon Street
  • AAMI Park
  • Bridge Road, Richmond
  • Brunswick and Smith streets
  • Royal Botanic Gardens

27. What key tourist attractions are not within walking distance of the Free Tram Zone boundary and require tourists to get a myki? 

  • Melbourne Zoo
  • Werribee Zoo
  • Chapel Street
  • Luna Park and St Kilda

28. Why doesn’t the free zone extend to the MCG/Crown Casino/St Vincent’s Hospital/Melbourne University/the museum/the Arts Centre? Are there any plans to extend the Free Tram Zone? 

Following careful consideration, the boundaries of the Free Tram Zone have now been set and are confined to the CBD and Docklands.

The boundaries are equitable and the system caters for people travelling on the network in a variety of ways, so there are no plans to change the zone boundaries for free tram travel.

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Zone 1 and 2 fare change

29. Why do I need to buy a Zone 1 and 2 myki pass if I’m only being charged a Zone 1 fare? 

Zones across Melbourne are not changing – what has changed is that travel across Zones 1 and 2 now costs the same as a Zone 1 fare. By buying a Zone 1+2 pass you can now travel across both Zones 1 and 2 at no extra cost.

30. Will I be able to get a reimbursement for the Zone 2 component of my Zone 1 and 2 pass in January 2015? 

Customers who in 2014 purchased a myki Zone 1+2 pass that extended beyond 1 January 2015 are eligible for a reimbursement for the 2015 Zone 2 portion of their pass.

They will receive a reimbursement in the coming weeks in the form of myki money credited to their myki.

Commuter Club members will be reimbursed by their coordinator.

For more information, see Reimbursement information for Zone 1+2 myki pass holders.

31. Will you be increasing Zone 1 fares to cover the cost of Zone 2 commuters? 

In 2013 the then Victorian Government announced that public transport fares will increase by CPI plus 2.5 per cent from 2015 to 2018, contributing to the ongoing investment in the public transport network.

However, the Free Tram Zone and Zone 1 and 2 fares changes will mean that public transport users save around $100 million per annum and has been accounted for in the state budget.

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Zone 1 travellers only 

32. I live in Zone 1, how will these fare changes benefit me? 

From 1 January 2015, you will be able to travel in Zones 1 and 2, for the same price as a Zone 1 fare.

If you live in Zone 1, you will be able to travel across Zones 1 and 2 for the price of a Zone 1 fare, saving almost $2.50 (2014 prices) for a two hour full fare and almost $5 (2014 prices) for a daily fare.

If you travel with a myki pass, Zone 1 passes will no longer be sold. All myki passes will be a Zone 1+2 pass, providing travel across both zones for the price of a Zone 1 pass.

This will make it cheaper for people in Zone 1 to travel across the entire metropolitan network.

33. Why can't I purchase a Zone 1-only pass on the mymyki.com.au website? 

From 1 January 2015, travel across Zones 1 and 2 now costs the same as a Zone 1 fare. Because of this, Zone 1 passes are no longer available for purchase. Instead, customers need to purchase a Zone 1 + 2 pass at no extra cost. For example, if you are purchasing your pass online, select Zone 1 to Zone 2 and pay the same price as a Zone 1 fare.

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Zone 2 travellers only 

34. I live in Zone 2 – and travel by train, tram and bus – just across Zone 2. What do I need to do and how will I benefit from the changes? 

You will continue to get access to the cheaper Zone 2 fare on all modes of transport.

However, you do need to touch on and off on a tram in Zone 2, the same as you do with buses and trains. The system automatically calculates your lower fare.

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Seniors only 

35. I’m a senior, how will the changes benefit me? 

If you travel with a Seniors myki, you will benefit on weekdays if travelling exclusively within the Free Tram Zone on trams. You will also continue to receive the large number of discounted fares and free travel entitlements.

With your Seniors myki, you will never pay more than $3.76 for unlimited travel in Zones 1 and 2 with myki money.

You will also continue to receive free travel on Saturdays and Sundays for trips entirely within one or two consecutive zones (including within Zones 1 and 2) and on regional town bus services.

Plus every year, around October, metropolitan seniors receive two free travel vouchers and four free travel vouchers if from regional Victoria. You can use these to travel anywhere within Victoria.

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Regional travellers only 

36. I’m from regional Victoria and travel to Melbourne each weekday for work – does my fare get cheaper from 1 January 2015 now that Zone 1 fares apply? 

On 1 January 2015 public transport fares, including V/Line and town and regional bus, increased by an average of 4.8% to reflect the CPI increase.

The 2-Hour One Zone regional fare remains the same at $2.20, travel across two Zones has had a slight increase of 20 cents to $3.80.

For more information, see Regional fares 2015.

37. I travel from a V/Line station in Zone 2 to Melbourne; does the Zone 1 fare apply to me as well? 

Yes, you will get the benefits of the discounted Zone 1+2 fares when travelling from any V/Line station in Zone 2 on V/Line (inc. Sunbury, Lara, Melton, Bacchus March and Pakenham stations).

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Your Link

More affordable public transport from 1 January 2015

More affordable public transport from 1 January 2015 

In 2015, Victoria’s public transport network will be more focused on you than ever before.

With a new Free Tram Zone in Melbourne CBD and cheaper fares when travelling across Zone 1 and 2, getting around Melbourne has never been easier, or more affordable.

The new Free Tram Zone includes the area from the iconic Queen Victoria Market, across to Victoria Harbour in Docklands, up to Spring Street and over to Flinders Street Station and Federation Square.

Travel on trams within this zone is free, and you don’t need a myki, however, if your journey starts or finishes outside the boundaries of the Free Tram Zone, you must touch on your myki at the reader in the normal way to make sure you have a valid ticket.

The Free Tram Zone signs at tram stops will identify the boundaries of the zone.

Also in 2015, you will be able to travel on trains, trams and buses across Zones 1 and 2, for the price of a Zone 1 fare.

If you’re only travelling in Zone 2, you can still get the cheaper Zone 2 fare.

Important note for customers purchasing a myki pass

With travel on trains, trams and buses across Zones 1 and 2 now being at the price of a Zone 1 fare, Zone 1 passes are now being sold as Zone 1+2 passes at no extra cost.  
If your Zone 1 and 2 pass is already paid up beyond 1 January 2015, a reimbursement for the Zone 2 component of your pass will be available.

For more information see FAQ 30.

Public Transport Victoria, just another way we’re transforming your network.

Free Tram Zone map 

Map of the free tram zone

Map of the Free Tram Zone

Download the Free Tram Zone map (PDF) 708kB

Video of 1 January changes

View a video detailing the 1 January 2015 fare changes on the Public Transport Victoria YouTube channel.

1 January 2015 FAQs:

General FAQs 

1. What are the reasons for introducing these fare changes and free tram travel?

>top

Free Tram Zone FAQs 

2. Why are you introducing the Free Tram Zone?

3. How will the Free Tram Zone benefit the tourism industry?

4. What area does the Free Tram Zone cover?

5. How will I know when I’m in the Free Tram Zone?

6. If I’m travelling only in the Free Tram Zone, should I touch on?

7. Do I need to carry a myki when travelling on trams in the Free Tram Zone?

8. If I'm travelling from the Free Tram Zone to the fare paying zone outside the Free Tram Zone, should I touch on a tram?

9. Do I get free train and bus travel in this zone?

10. Why doesn’t the free zone apply to train and bus?

11. What happens if I touch on in the Free Tram Zone – will I be charged for the trip?

12. What will happen if I accidentally travel outside the free zone and have not touched on because I'm not aware of the changes?

13. Why doesn’t the myki system know I’m travelling in the Free Tram Zone and not charge me?

14. If I touched on in the Free Tram Zone when I shouldn’t have, can I get a reimbursement?

15. Does that mean that I will be reimbursed?

16. What if I don’t touch off? Will I get reimbursed then?

17. Do you think that it is confusing when the message is very clearly “do not touch off” on a tram, but to get the reimbursement you need to touch off?

18. Will customers who do not have a registered myki be able to get the reimbursement? Eg, a tourist?

19. How long will it take for the reimbursement to be on the card and available for use?

20. What is considered eligible?

21. Rather than customers having to call PTV to get the reimbursement, would it not have been easier to just design the myki system to recognise the customer is in the free zone and not charge them?

22. Will there be a “grace-period” while people get used to not touching on in the Free Zone?

23. Will this reimbursement be available for a limited time?

24. What are the last tram stops in the Free Tram Zone? 25. What key tourist attractions are in the Free Tram Zone boundary? 26. What key tourist attractions are outside the Free Tram Zone boundary, but within walking distance or take a short tram ride and use your myki?

25. What key tourist attractions are in the Free Tram Zone boundary?

26. What key tourist attractions are outside the Free Tram Zone boundary, but within walking distance or take a short tram ride and use your myki?

27. What key tourist attractions are not within walking distance of the Free Tram Zone boundary and require tourists to get a myki?

28. Why doesn’t the free zone extend to the MCG/Crown Casino/St Vincent’s Hospital/Melbourne University/the museum/the Arts Centre? Are there any plans to extend the Free Tram Zone?

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Zone 1 and 2 fare change 

29. Why do I need to buy a Zone 1 and 2 myki pass if I’m only being charged a Zone 1 fare?

30. Will I be able to get a reimbursement for the Zone 2 component of my Zone 1 and 2 pass in January 2015?

31. Will you be increasing Zone 1 fares to cover the cost of Zone 2 commuters?

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Zone 1 travellers only

32. I live in Zone 1, how will these fare changes benefit me?

33. Why can't I purchase a Zone 1-only pass on the mymyki.com.au website?

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Zone 2 travellers only

34. I live in Zone 2 – and travel by train, tram and bus – just across Zone 2. What do I need to do and how will I benefit from the changes?

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Seniors only

35. I’m a senior, how will the changes benefit me?

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Regional travellers only

36. I’m from regional Victoria and travel to Melbourne each weekday for work – does my fare get cheaper from 1 January 2015 now that Zone 1 fares apply?

37. I travel from a V/Line station in Zone 2 to Melbourne; does the Zone 1 fare apply to me as well?

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General FAQs

1. What are the reasons for introducing these fare changes and free tram travel? 

These fare changes will provide significant cost of living relief for families as a result of commuters being able to travel in Zones 1 and 2 for the price of a Zone 1 fare.

For a full-fare commuter who currently buys a Zone 1 + 2 daily fare there will be a saving in the order of almost $5 a day (based on 2014 fares).

A commuter who pays for a Zone 1 + 2 ticket each day will save around $1,200 each year, or, if using an annual myki pass, will save more than $750 (based on 2014 fares).

People who begin and conclude their journey entirely within Zone 2 will continue to pay the cheaper Zone 2 fare.

Tram travel within the CBD and Docklands will be free in a move that will make the city even more attractive for potential tourists to visit.

Free tram travel in the CBD also builds on the success of the City Circle tram which has become a popular tourist attraction.

Free tram zone FAQs

2. Why are you introducing the Free Tram Zone? 

The Free Tram Zone has been introduced to encourage more people to use public transport within the CBD and make it easier for commuters and tourists to move around the city.

3. How will the Free Tram Zone benefit the tourism industry? 

Tourists visiting Melbourne will benefit from this initiative as it makes it cheaper to visit and enjoy CBD and Docklands attractions.

This will encourage visitors to travel more readily to Melbourne’s tourist attractions due to free inner city tram travel and a Zone 1 rate for daily fares across Melbourne’s entire tram, rail and bus network.

4. What area does the Free Tram Zone cover? 

The new Free Tram Zone includes the area from Queen Victoria Market, across to Victoria Harbour in Docklands, up to Spring Street and over to Flinders Street Station and Federation Square.

Travel on trams within this zone is free; however, if your journey starts or finishes outside the boundaries of the Free Tram Zone, you must touch on your myki at the reader in the normal way to make sure you have a valid ticket.

If you travel outside the Free Tram Zone without touching on, you are not travelling with a valid ticket and risk receiving a $75 on-the-spot penalty fare or a $217 fine for adults ($74 for children aged under 18).

The Free Tram Zone signs at tram stops will identify the boundaries of the zone.

The Free Tram Zone map is on the PTV website and will be marked on maps throughout the tram network.

See the Free Tram Zone map above

See the list of attractions inside the Free Tram Zone

5. How will I know when I’m in the Free Tram Zone? 

There will be clear signage at the boundary and inside the Free Tram Zone. The tram network map and route maps will also show the Free Tram Zone.

Tram drivers will be making announcements when trams are approaching the boundary of the Free Tram Zone to advise customers to touch on if travelling beyond the Free Tram Zone.

See the Free Tram Zone map above.

6. If I’m travelling only in the Free Tram Zone, should I touch on? 

If you are travelling only in the Free Tram Zone you should not touch on or touch off. You do not need a myki card.

If you want to travel on a bus or train, or on a tram outside or beyond the Free Tram Zone, then you must use your myki card to touch on and off at all times.

7. Do I need to carry a myki when travelling on trams in the Free Tram Zone? 

If you are travelling only within the Free Tram Zone on a tram, you should not touch on or touch off and you do not need a myki card.

However, it’s always a good idea to keep your myki topped up, if you need to travel outside the Free Tram Zone on a tram, or need to take a train or bus to reach your destination.

If you get caught travelling without a valid ticket, you risk receiving a $75 0n-The-Spot penalty fare or a $217 fine for adults and $74 for under 18s.

8. If I’m travelling from the Free Tram Zone to the fare paying zone outside the Free Tram Zone, should I touch on a tram? 

Yes, you must touch on when boarding in the Free Tram Zone to pay for your journey when travelling from the Free Tram Zone to outside the Free Tram Zone.

If you travel outside the Free Tram Zone without touching on, you are not travelling with a valid ticket and risk receiving a $75 on-the-spot penalty fare or a $217 fine for adults and $74 for under 18s.

9. Do I get free train and bus travel in this zone? 

No, free travel only applies on trams in the Free Tram Zone.

You must touch on and off your myki when travelling at all times using the train and bus network, to ensure you are travelling with a valid ticket.

If you get caught travelling without a valid ticket, you risk receiving a $75 on-the-spot penalty fare or a $217 fine for adults and $74 for under 18s.

10. Why doesn’t the free zone apply to train and bus? 

Most people travelling short distances in the city use the tram network as their main method of travel.

From 1 January 2015, Zone 1 fares will apply for customers travelling between Zones 1 and 2 to ease the cost of daily living pressures and to help reduce congestion in the suburbs, providing benefits for train and bus users.

11. What happens if I touch on in the Free Tram Zone – will I be charged for the trip? 

If you touch on in the Free Tram Zone the myki system will still charge a 2 hour Zone 1+2 fare. That’s why we are clearly marking the zone so people know that they don’t need to touch on unless they are travelling outside this area.

12. What will happen if I accidentally travel outside the Free Tram Zone and have not touched on because I'm not aware of the changes? 

Travelling outside the Free Tram Zone without a ticket is an offence.

You need to have a valid ticket for the journey you are making and if you don’t, you risk being fined if caught by an Authorised Officer.

13. Why doesn’t the myki system know I’m travelling in the Free Tram Zone and not charge me? 

If customers were still required to carry a myki card within the Free Tram Zone, it would mean that customers and tourists would need to purchase and carry a myki in the Free Tram Zone, which reduces its benefits for tourists especially.

Currently to make boarding and alighting trams fast and safe for passengers, you are not required to touch off when travelling on a tram, unless travelling exclusively in Zone 2. If we made a system change, customers travelling in the Free Tram Zone, which is the busiest part of the network, would be required to touch on and touch off to not be charged a fare. This would affect boarding and alighting in the city and also would slow down trams.

14. If I touched on in the Free Tram Zone when I shouldn’t have, can I get a reimbursement? 

PTV understands that as customers adjust to the change there will be some cases of an accidental touch on. Customers who accidentally touch on should touch off and then call the PTV Call Centre to request a reimbursement, bearing in mind it will take 24 hours for the trip to register on the system. Of course if customers have travelled on public transport outside the Free Tram Zone, then they are not entitled to a reimbursement.

15. Does that mean that I will be reimbursed? 

Yes, if the call centre agent can see that you have touched on and touched off within the Free Tram Zone, and you have not travelled outside the zone, then your fare will be reimbursed.

16. What if I don’t touch off? Will I get reimbursed then? 

No, PTV cannot reimburse the fare if you have not touched off. This is because we cannot know for certain if your trip has been contained to the Free Tram Zone. If you have travelled outside the free zone, then you are not entitled to the reimbursement.

17. Do you think that it is confusing when the message is very clearly “do not touch off” on a tram, but to get the reimbursement you need to touch off? 

The message will be widely communicated on the tram system. Do not touch on in the Free Tram Zone unless you are planning to travel outside the zone.

If you do accidentally touch on, then touch off and call the PTV Call Centre (24 hours after the trip). The only time you need touch off a tram is if you are in the Free Tram Zone and you have accidentally touched on, or if your entire trip is within Zone 2.

18. Will customers who do not have a registered myki be able to get the reimbursement? Eg, a tourist? 

Yes, they just need to call PTV with their 15-digit myki card number ready (after 24 hours).

19. How long will it take for the reimbursement to be on the card and available for use? 

About 24 hours after contacting the PTV call centre and after your claim has been deemed eligible. You will need to touch on to collect the reimbursement.

20. What is considered eligible? 

If your myki transaction history shows that you have touched on AND touched off, then you will be considered eligible. Of course if you have travelled on public transport outside the Free Tram Zone, then you are not entitled to a reimbursement.

21. Rather than customers having to call PTV to get the reimbursement, would it not have been easier to just design the myki system to recognise the customer is in the free zone and not charge them? 

When the myki system was designed, the Free Tram Zone was not planned. To change the system now would require complex and costly changes.

Also, there is no way we could build into the system the kind of intuition that would allow it to predict you would only travel within the free zone and not charge you. To achieve a system solution, the system would require major changes and we would have to change the messaging and ask people to touch off on a tram, which would make things quite congested for people trying to touch on and touch off at the tram doors.

22. Will there be a “grace-period” while people get used to not touching on in the Free Tram Zone? 

PTV and Yarra Trams have made considerable efforts to communicate the message to customers that they don’t need to touch on in the Free Tram Zone. There are signs at tram stops, signs on trams, customer service officers at key tram stops providing advice, and advertisements in media and online. All of these contain information advising customers that they do not need to touch on in the Free Tram Zone unless their trip is going to take them outside the free zone or if they started their trip outside the free zone.

Customers who accidentally touch on should touch off before disembarking and then contact PTV.

23. Will this reimbursement be available for a limited time? 

No decision has been made at this stage.

24. What are the last tram stops in the Free Tram Zone? 

Table: Last tram stops in the Free Tram Zone

Stop number

Stop name

Route/s

124 Batman Park 96, 109, 12
1 Flinders Street & Queens Bridge 55
13 Federation Square 1-8, 16, 64, 67, 72
6 Russell Street & Flinders Street 70
8 Spring Street & Flinders Street 75
8 Spring Street & Collins Street 11, 31, 48, 109, 12
11 Victoria Parade & Nicholson Street 86, 96
10 Nicholson Street & Victoria Parade 30
8 Melbourne Central Station 1-8, 16, 64, 67, 72
7 Queen Victoria Market 19, 59
8 Peel Street & Victoria Street 57
10 Victoria Street & Peel Street 55

25. What key tourist attractions are in the Free Tram Zone boundary? 

  • Queen Victoria Market
  • Melbourne Aquarium
  • Old Melbourne Gaol
  • Immigration Museum
  • St. Paul's Cathedral
  • Australian Centre for Moving Image (ACMI)
  • Parliament House
  • Federation Square
  • State Library
  • Melbourne Observation Wheel
  • Medibank Icehouse

26. What key tourist attractions are outside the Free Tram Zone boundary, but within walking distance or take a short tram ride and use your myki? 

The following tourist attractions are outside the Free Tram Zone boundary, but within a five to 10 minute walk from the last stop inside the Free Tram Zone:

  • Melbourne Museum and the Royal Exhibition Building
  • National Gallery of Victoria
  • Crown Casino
  • Melbourne Convention and Exhibition Centre
  • MCG
  • National Sports Museum
  • Eureka Skydeck 88
  • Lygon Street
  • AAMI Park
  • Bridge Road, Richmond
  • Brunswick and Smith streets
  • Royal Botanic Gardens

27. What key tourist attractions are not within walking distance of the Free Tram Zone boundary and require tourists to get a myki? 

  • Melbourne Zoo
  • Werribee Zoo
  • Chapel Street
  • Luna Park and St Kilda

28. Why doesn’t the free zone extend to the MCG/Crown Casino/St Vincent’s Hospital/Melbourne University/the museum/the Arts Centre? Are there any plans to extend the Free Tram Zone? 

Following careful consideration, the boundaries of the Free Tram Zone have now been set and are confined to the CBD and Docklands.

The boundaries are equitable and the system caters for people travelling on the network in a variety of ways, so there are no plans to change the zone boundaries for free tram travel.

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Zone 1 and 2 fare change

29. Why do I need to buy a Zone 1 and 2 myki pass if I’m only being charged a Zone 1 fare? 

Zones across Melbourne are not changing – what has changed is that travel across Zones 1 and 2 now costs the same as a Zone 1 fare. By buying a Zone 1+2 pass you can now travel across both Zones 1 and 2 at no extra cost.

30. Will I be able to get a reimbursement for the Zone 2 component of my Zone 1 and 2 pass in January 2015? 

Customers who in 2014 purchased a myki Zone 1+2 pass that extended beyond 1 January 2015 are eligible for a reimbursement for the 2015 Zone 2 portion of their pass.

They will receive a reimbursement in the coming weeks in the form of myki money credited to their myki.

Commuter Club members will be reimbursed by their coordinator.

For more information, see Reimbursement information for Zone 1+2 myki pass holders.

31. Will you be increasing Zone 1 fares to cover the cost of Zone 2 commuters? 

In 2013 the then Victorian Government announced that public transport fares will increase by CPI plus 2.5 per cent from 2015 to 2018, contributing to the ongoing investment in the public transport network.

However, the Free Tram Zone and Zone 1 and 2 fares changes will mean that public transport users save around $100 million per annum and has been accounted for in the state budget.

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Zone 1 travellers only 

32. I live in Zone 1, how will these fare changes benefit me? 

From 1 January 2015, you will be able to travel in Zones 1 and 2, for the same price as a Zone 1 fare.

If you live in Zone 1, you will be able to travel across Zones 1 and 2 for the price of a Zone 1 fare, saving almost $2.50 (2014 prices) for a two hour full fare and almost $5 (2014 prices) for a daily fare.

If you travel with a myki pass, Zone 1 passes will no longer be sold. All myki passes will be a Zone 1+2 pass, providing travel across both zones for the price of a Zone 1 pass.

This will make it cheaper for people in Zone 1 to travel across the entire metropolitan network.

33. Why can't I purchase a Zone 1-only pass on the mymyki.com.au website? 

From 1 January 2015, travel across Zones 1 and 2 now costs the same as a Zone 1 fare. Because of this, Zone 1 passes are no longer available for purchase. Instead, customers need to purchase a Zone 1 + 2 pass at no extra cost. For example, if you are purchasing your pass online, select Zone 1 to Zone 2 and pay the same price as a Zone 1 fare.

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Zone 2 travellers only 

34. I live in Zone 2 – and travel by train, tram and bus – just across Zone 2. What do I need to do and how will I benefit from the changes? 

You will continue to get access to the cheaper Zone 2 fare on all modes of transport.

However, you do need to touch on and off on a tram in Zone 2, the same as you do with buses and trains. The system automatically calculates your lower fare.

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Seniors only 

35. I’m a senior, how will the changes benefit me? 

If you travel with a Seniors myki, you will benefit on weekdays if travelling exclusively within the Free Tram Zone on trams. You will also continue to receive the large number of discounted fares and free travel entitlements.

With your Seniors myki, you will never pay more than $3.76 for unlimited travel in Zones 1 and 2 with myki money.

You will also continue to receive free travel on Saturdays and Sundays for trips entirely within one or two consecutive zones (including within Zones 1 and 2) and on regional town bus services.

Plus every year, around October, metropolitan seniors receive two free travel vouchers and four free travel vouchers if from regional Victoria. You can use these to travel anywhere within Victoria.

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Regional travellers only 

36. I’m from regional Victoria and travel to Melbourne each weekday for work – does my fare get cheaper from 1 January 2015 now that Zone 1 fares apply? 

On 1 January 2015 public transport fares, including V/Line and town and regional bus, increased by an average of 4.8% to reflect the CPI increase.

The 2-Hour One Zone regional fare remains the same at $2.20, travel across two Zones has had a slight increase of 20 cents to $3.80.

For more information, see Regional fares 2015.

37. I travel from a V/Line station in Zone 2 to Melbourne; does the Zone 1 fare apply to me as well? 

Yes, you will get the benefits of the discounted Zone 1+2 fares when travelling from any V/Line station in Zone 2 on V/Line (inc. Sunbury, Lara, Melton, Bacchus March and Pakenham stations).

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