Research and statistics

Fare evasion surveys are conducted by PTV in May and October each year to measure the rate of fare evasion on the public transport network.

Victorian Official Fare Evasion Series: May 2014

The May 2014 fare evasion survey covered the three metropolitan modes of train, tram and bus as well as V/Line train services.

Metropolitan network fare evasion was 8.7 per cent in May 2014.

Metropolitan train fare evasion decreased in May 2014 to 6.3 per cent compared to 8.4 per cent in October 2013.

Tram fare evasion remained stable at 8.8 per cent in May 2014 compared to 8.0 per cent in October 2013.

Metropolitan bus fare evasion increased to 12.7 per cent in May 2014 compared to 11.2 per cent
in October 2013, but remains lower than in May 2013

Metropolitan bus fare evasion increased to 12.7 per cent in May 2014 compared to 11.2 per cent in October 2013, but remains lower than in May 2013 (16.0 per cent).

V/Line train fare evasion continues to be lower than on the metropolitan network and remained stable at 4.9 per cent in May 2014.

You can download the report via the link: Victorian Offical Fare Evasion Series, May 2014 (PDF) 342kB

Station Patronage Research - June 2013

Public Transport Victoria (PTV) has released the first station patronage data for Melbourne’s rail network.

The research, which ranks all 204 Melbourne stations by the number of people using them, shows data for the past four financial years. It is accompanied by research into how people get to the station and their reasons for travelling.

PTV draws on extensive research and resources including surveys with passengers carried out on the network, data gained through the call centre and the myki ticketing system, as well as operator performance results.

While this research will be used internally to improve PTV and operators’ response to better meet passenger needs, it can also be presented as a resource to deliver for the first time a comprehensive, more rounded view of the public transport network and the people who use it. 

The research will be of interest to anyone who regularly uses the public transport network, as well as anyone studying how it is growing and changing.

You can view the Station Patronage Research by downloading the document below.

Station Patronage Research (XLS) 1.04 MB

Public Transport Performance Report - December 2012

The Public Transport Performance Report - December 2012 provides information on the performance of trains, trams and buses across Victoria for the period 1 July 2012 to 31 December 2012, through measurements in the key areas of customer satisfaction, service punctuality, service reliability and scheduled kilometres. It also includes information on patronage and fare evasion.

You can download the report via the link below:

Public Transport Performance Report - December 2012 (PDF) 7.02 MB

Bus route patronage research - 2011-2012

Public Transport Victoria (PTV) has created patronage data by route for Melbourne’s metropolitan bus network.

The research, which lists all of Melbourne bus routes, shows data for the four financial years to 2011-12, a year when overall bus patronage across the network rose by 15.8%  

You can view the data by downloading the document below.

Bus route patronage research - 2011-2012 (PDF) 464 kB

Melbourne Public Transport Patronage Long Run Series

Despite peaks and troughs over the past 64 years, the number of trips taken by passengers on Melbourne’s public transport network is increasing.

The Melbourne Public Transport Patronage Long Run Series report examines patronage on metropolitan trains, trams and buses since the end of the Second World War (1946-47 to 2010-11).

Patronage is the number of trips taken on public transport. A single passenger journey may consist of multiple trips. For example, a person’s journey to work may involve a bus and a train trip. These trips are counted separately to calculate the level of activity on each mode in patronage estimates.

You can download the report via the link below:

Melbourne Public Transport Patronage Long Run Series (PDF) 609 kB