Track Record

You can access information on the punctuality and reliability of:

  • metropolitan train services
  • tram services
  • country train services.

The quarterly bulletins also report on:

  • metropolitan and country bus services
  • bonuses paid to operators if they exceed targets and standards
  • financial penalties imposed if operators fail to meet performance targets
  • results of customer satisfaction surveys.

Public Transport Victoria is committed to:

  • the continual improvement of the State's public transport services
  • ensuring transport operators meet the requirements of their contracts.

Monthly reports

Trains - metropolitan

June, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan train express run service delivery

Unplanned express running
Percentage of total services Number of express run services Total number of timetabled services
2015 Jun 0.1 45 61,950
Jul 0.1 33 65,620
Aug 0.0 24 64,019
Sep 0.0 25 62,462
Oct 0.0 23 64,045
Nov 0.0 28 61,067
Dec 0.0 24 63,720
2016 Jan 0.0 16 64,121
Feb 0.1 49 62,023
Mar 0.1 45 64,022
Apr 0.0 27 63,038
May 0.0 15 65,855
Jun 0.0 4 63,391

Metropolitan train service reliability by line

Percentage of timetable delivered
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
Alamein 99.2 99.5 99.2 99.8 99.5 99.0 99.0 99.2 99.2 98.7 99.0 99.5 99.1 99.2
Belgrave 98.6 98.6 99.1 99.3 99.2 99.4 98.8 99.0 98.4 98.7 98.2 99.1 98.9 98.9
Craigieburn 97.7 98.0 98.7 98.3 98.4 98.4 98.3 97.8 97.5 98.3 98.9 97.7 97.9 98.2
Cranbourne 97.4 97.5 98.4 97.9 98.3 97.9 97.5 98.2 97.5 97.5 98.5 98.5 97.1 97.9
Frankston 97.1 98.0 98.6 98.4 98.2 98.4 98.5 97.5 97.6 97.9 98.7 98.3 97.9 98.2
Glen Waverley 99.0 99.4 99.6 99.3 99.3 98.8 99.6 96.7 98.7 98.6 99.5 99.3 99.3 99.0
Hurstbridge 98.4 99.4 99.6 98.9 99.0 98.1 99.2 98.9 98.9 98.9 99.0 99.6 98.9 99.0
Lilydale 97.9 98.8 98.6 98.6 98.7 98.7 98.5 97.9 97.7 98.0 97.2 98.5 98.4 98.3
Pakenham 98.1 99.0 98.3 98.4 98.5 97.4 98.5 97.7 97.7 98.3 98.7 98.6 97.4 98.2
Sandringham 98.4 98.9 99.5 98.9 99.3 98.9 98.4 98.6 98.7 98.3 99.3 99.1 98.6 98.9
South Morang 99.3 99.4 99.5 98.7 99.1 99.6 99.5 99.0 97.2 99.6 99.4 99.3 99.6 99.2
Stony Point 100.0 95.5 97.6 98.8 98.9 95.0 97.4 96.3 91.6 94.8 99.3 97.8 98.4 96.8
Sunbury 98.2 98.7 99.4 99.2 99.3 99.2 99.4 98.8 98.8 98.3 99.0 99.4 98.6 99.0
Upfield 98.6 99.0 99.3 99.2 98.8 99.1 99.4 98.6 98.9 98.6 99.3 99.4 99.2 99.1
Werribee 98.2 98.3 99.1 98.6 98.4 98.5 98.9 97.7 98.3 98.9 99.2 98.9 98.7 98.6
Williamstown 98.8 98.9 99.6 99.6 99.0 99.5 99.1 98.6 99.0 98.9 99.2 99.8 98.7 99.1
Network total 98.3 98.7 99.1 98.8 98.8 98.6 98.8 98.2 98.2 98.5 98.8 99.0 98.5 98.7

 

Percentage of peak timetable delivered
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
Alamein 98.8 99.4 99.3 99.8 99.6 98.0 98.9 98.7 99.2 99.0 98.5 99.2 99.2 99.1
Belgrave 97.4 97.6 98.3 98.7 98.7 98.8 98.8 98.5 98.0 98.0 96.1 98.3 98.2 98.2
Craigieburn 95.9 96.7 97.7 97.3 97.4 98.3 97.4 95.8 95.6 97.2 97.9 96.2 95.8 96.9
Cranbourne 96.6 96.8 98.6 97.9 99.1 96.9 96.2 97.2 98.8 96.4 98.6 98.0 96.2 97.5
Frankston 95.6 97.1 97.9 97.8 97.2 97.1 98.0 95.2 95.9 97.0 98.4 97.7 96.6 97.2
Glen Waverley 98.4 99.2 99.1 99.2 99.1 98.0 99.6 94.7 98.6 97.1 99.1 98.2 99.0 98.4
Hurstbridge 97.7 99.0 99.8 99.0 98.2 97.6 99.1 98.6 98.7 98.7 98.7 99.3 98.4 98.8
Lilydale 97.1 98.2 97.5 98.1 97.8 98.1 97.7 97.1 96.6 97.5 95.5 97.9 97.7 97.5
Pakenham 96.9 98.6 98.6 97.8 97.5 95.9 98.1 97.0 96.6 97.1 98.0 98.0 96.0 97.5
Sandringham 97.9 99.0 99.5 99.3 99.4 99.0 98.5 97.3 98.5 97.4 99.1 98.9 97.8 98.7
South Morang 99.0 99.1 99.4 98.8 98.8 99.8 99.3 98.4 97.0 99.5 99.3 98.8 99.3 99.0
Stony Point 100.0 97.3 94.0 100.0 99.4 95.0 98.8 100.0 85.7 93.4 98.6 96.4 100.0 96.5
Sunbury 97.8 98.5 99.0 98.7 98.7 98.7 98.9 98.0 98.5 98.6 98.4 98.8 97.5 98.5
Upfield 98.8 98.5 99.3 99.4 98.5 99.1 99.4 97.6 99.1 98.6 99.0 99.1 98.5 98.9
Werribee 98.4 98.1 99.3 98.0 98.3 97.7 99.2 96.0 97.8 98.6 98.9 98.3 98.2 98.2
Williamstown 98.4 98.7 98.8 99.5 98.5 98.6 98.8 97.5 98.3 98.6 99.5 99.6 98.6 98.8
Network total 97.5 98.3 98.7 98.5 98.4 98.0 98.5 97.0 97.5 97.9 98.3 98.3 97.7 98.1

Metropolitan train punctuality at destination by line

Percentage of services on-time
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
Alamein 92.9 94.7 94.4 95.1 94.1 94.7 94.8 94.0 93.3 92.6 92.9 93.1 92.5 93.8
Belgrave 87.9 88.9 90.5 91.5 91.4 91.3 92.8 92.7 90.7 89.8 88.0 86.8 84.9 90.0
Craigieburn 91.7 90.2 92.8 93.1 89.9 92.8 92.3 91.8 90.7 93.0 93.1 93.6 91.0 92.0
Cranbourne 86.8 86.9 91.6 90.5 88.3 88.4 89.2 89.4 87.0 84.4 88.6 87.4 85.0 88.1
Frankston 86.3 87.7 90.7 89.1 86.8 89.4 90.3 90.0 87.4 88.8 95.7 93.8 93.4 90.3
Glen Waverley 95.0 94.9 96.3 95.6 96.2 94.4 97.2 95.3 96.0 97.5 96.8 96.8 96.9 96.2
Hurstbridge 94.0 93.9 93.8 93.9 94.1 94.4 95.6 94.4 91.0 93.3 92.9 94.8 93.0 93.8
Lilydale 89.2 90.6 91.9 92.3 92.7 92.1 94.1 93.1 89.8 88.8 88.4 90.0 88.2 91.0
Pakenham 87.5 87.3 91.8 90.2 89.8 87.1 90.3 87.1 86.3 85.4 88.0 86.8 84.1 87.9
Sandringham 93.4 94.7 96.9 95.8 95.6 96.3 96.0 94.2 94.3 93.3 96.0 96.8 92.7 95.2
South Morang 94.7 94.7 94.8 94.8 95.7 95.4 97.1 97.1 92.8 94.9 93.4 94.9 94.8 95.0
Stony Point 94.4 97.5 97.9 96.1 94.1 96.6 95.6 94.5 96.0 90.5 95.3 96.3 95.5 95.6
Sunbury 91.5 91.9 94.3 92.9 92.6 93.9 93.4 82.4 91.1 92.3 93.6 92.9 92.0 92.0
Upfield 93.2 94.0 95.5 94.3 91.8 94.8 93.9 92.6 93.5 93.7 93.6 95.1 94.8 94.0
Werribee 90.0 92.2 94.8 93.3 92.8 93.6 95.0 91.8 91.7 91.5 93.8 93.5 91.8 93.0
Williamstown 93.8 95.3 96.9 94.7 94.3 94.5 96.5 94.2 94.3 93.7 96.5 95.6 94.1 95.1
Network total 91.0 91.8 93.7 93.0 92.3 92.8 93.9 92.0 91.2 91.5 92.9 92.9 91.4 92.5

 

Percentage of peak services on-time
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
Alamein 89.3 93.4 92.9 93.8 91.0 91.4 92.0 93.5 89.0 91.5 90.8 91.2 89.1 91.6
Belgrave 82.4 86.1 86.5 89.1 89.3 86.7 90.9 89.4 88.6 85.9 82.1 81.2 77.8 86.1
Craigieburn 89.2 90.2 91.3 93.1 88.2 91.6 92.7 91.0 88.9 91.0 91.0 93.5 89.2 91.0
Cranbourne 85.6 86.1 92.7 89.6 88.1 86.8 90.5 88.5 84.9 81.1 88.2 84.9 78.6 86.7
Frankston 84.0 87.9 90.5 89.8 85.6 88.4 91.0 87.3 85.7 86.8 96.3 93.2 91.2 89.5
Glen Waverley 92.3 94.7 94.9 94.5 95.0 94.1 96.3 93.2 94.3 95.9 95.5 94.6 94.7 94.9
Hurstbridge 91.3 92.6 92.5 91.5 92.8 92.1 94.3 92.9 90.1 93.4 91.0 93.4 91.3 92.3
Lilydale 85.2 88.4 89.5 89.1 91.0 89.7 93.0 93.2 87.3 85.3 84.8 87.5 83.7 88.5
Pakenham 86.5 88.0 92.7 92.5 91.0 87.2 91.1 88.1 86.3 83.4 89.2 86.6 82.3 88.2
Sandringham 91.3 95.3 98.0 97.3 96.8 97.0 96.6 93.7 94.2 93.1 96.5 96.5 89.3 95.4
South Morang 93.6 95.6 95.3 94.7 95.8 95.3 96.2 98.1 93.5 96.3 94.1 95.4 94.7 95.4
Stony Point 87.5 96.6 98.1 96.0 94.0 98.0 96.4 94.1 93.8 89.8 94.4 95.3 93.4 95.1
Sunbury 90.5 91.7 94.4 90.9 90.4 93.7 93.3 81.9 90.6 92.7 93.0 91.8 89.0 91.3
Upfield 92.5 94.7 95.6 94.7 91.0 95.6 94.0 92.0 93.4 92.7 93.5 94.6 93.0 93.8
Werribee 86.0 91.1 94.9 93.2 91.3 93.2 95.1 90.4 88.9 89.0 93.0 92.3 87.7 91.7
Williamstown 90.4 95.3 96.5 92.9 92.9 94.7 96.4 92.0 91.9 92.2 96.3 95.2 91.4 94.0
Network total 88.5 91.3 93.2 92.4 91.4 91.8 93.6 91.0 89.7 89.9 91.9 91.7 88.4 91.4

Trains - country

June, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Country train service reliability by line

Percentage of services delivered
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
Albury 98.9 93.5 91.4 95.6 95.7 90.0 96.0 97.3 99.4 96.8 93.9 96.8 88.3 94.6
Ararat & Maryborough 100.0 100.0 100.0 99.6 99.6 100.0 97.8 96.4 99.5 99.6 100.0 100.0 99.5 99.3
Bairnsdale 99.4 100.0 100.0 99.4 99.5 100.0 99.5 96.8 98.8 95.6 97.8 100.0 100.0 98.9
Ballarat 98.7 97.7 97.0 98.1 97.7 98.0 97.9 87.5 94.0 99.4 99.0 99.1 97.0 96.9
Bendigo 98.6 98.7 99.2 98.6 98.7 98.1 98.6 89.1 96.9 99.1 99.5 99.6 98.6 97.9
Geelong 97.7 97.7 97.3 97.5 96.9 96.9 94.4 88.1 94.0 97.5 98.0 98.5 95.5 96.1
Gippsland 95.9 99.2 97.4 99.5 96.9 96.6 97.7 56.1 41.6 96.9 98.2 98.6 96.8 92.0
Seymour 100.0 98.0 97.6 98.9 98.5 98.6 99.1 96.8 95.5 99.7 99.6 96.9 99.0 98.2
Shepparton 100.0 100.0 97.3 97.8 99.5 97.8 97.9 96.1 97.2 99.5 98.8 98.4 97.3 98.1
Swan Hill & Echuca 99.5 99.5 100.0 99.0 99.5 100.0 99.0 99.0 100.0 99.0 100.0 100.0 99.5 99.5
Warrnambool 100.0 97.8 98.9 98.8 98.9 100.0 100.0 96.6 99.4 98.9 100.0 98.3 100.0 98.9
Network total 98.4 98.1 97.6 98.2 97.7 97.6 97.0 87.0 92.8 98.4 98.6 98.7 96.9 96.6

June, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Country train punctuality at destination by line

Percentage of services on-time
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
Albury 92.7 83.3 92.7 90.1 88.8 94.9 80.0 83.9 79.6 89.4 89.8 93.2 87.4 87.7
Ararat & Maryborough 89.6 92.2 89.9 95.5 95.1 95.5 88.5 91.5 92.5 90.6 92.7 88.8 93.2 92.2
Bairnsdale 85.6 83.8 86.8 91.6 82.4 91.0 81.7 75.7 78.5 78.4 87.5 91.8 87.1 84.6
Ballarat 85.3 82.8 85.4 87.1 87.3 89.1 86.6 83.7 84.6 84.7 86.6 83.4 85.7 85.6
Bendigo 91.5 84.8 90.8 89.7 88.6 88.6 82.9 64.2 84.4 79.4 91.7 89.7 89.0 85.7
Geelong 85.2 87.2 88.1 90.0 89.0 90.4 89.4 82.7 83.3 83.9 87.5 89.5 89.9 87.7
Gippsland 80.5 83.6 89.9 84.5 85.1 85.4 81.9 76.2 43.2 68.3 83.4 81.7 81.4 82.3
Seymour 88.4 86.4 89.5 87.9 90.6 86.1 82.9 83.3 84.7 82.7 92.6 89.9 91.9 87.4
Shepparton 95.5 93.2 97.2 93.4 91.9 90.8 83.1 87.9 89.0 83.5 94.0 96.7 94.9 91.3
Swan Hill & Echuca 97.3 91.8 94.2 95.8 93.1 92.9 80.7 71.9 84.9 84.3 94.4 97.4 94.7 89.7
Warrnambool 87.0 78.5 87.4 89.4 86.9 86.2 83.2 77.8 77.2 71.3 77.9 85.0 77.2 81.6
Network total 86.8 85.6 88.7 89.0 88.5 89.2 85.6 80.3 83.2 82.4 88.2 87.9 88.2 86.6

Trams

June, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Performance measures are based on comparisons between the timetable operators provide to passenger one or more days before the service is due to operate (known as the 'Daily Timetable') and the actual outcomes of services on the day. The Daily Timetable reflects expected changes to scheduled services to account for projects, track maintenance, road works, special events and other planned service alterations.

The performance measures do not reflect the performance of replacement services (e.g. replacement buses and coaches) due to the technical and operational challenges associated with operating and monitoring these services.

Metropolitan tram service reliability by line

Percentage of timetable delivered
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
1 98.6 99.2 99.2 99.1 99.4 99.1 98.5 98.8 98.1 98.2 98.1 98.6 98.6 98.8
3 99.1 99.3 99.2 98.6 99.0 98.8 98.7 99.0 98.7 98.7 98.8 99.2 99.1 98.9
5 99.6 99.3 99.1 99.1 99.0 99.0 99.0 99.1 99.1 99.3 99.0 99.4 99.1 99.1
6 99.4 99.1 98.9 98.9 99.0 98.7 99.1 99.4 99.1 98.9 99.0 99.1 99.3 99.1
8 99.1 98.7 99.1 98.7 98.9 98.7 98.5 98.5 98.1 98.1 98.0 98.0 99.0 98.5
11 99.6 99.3 99.4 98.7 99.1 98.8 98.9 98.7 98.7 98.8 98.7 98.5 98.5 98.8
12 99.5 99.5 99.1 98.9 99.3 98.3 98.4 97.9 97.4 98.2 99.4 99.5 99.3 98.8
16 99.0 98.8 98.4 98.1 98.0 98.4 97.4 99.1 98.3 97.7 98.3 98.3 99.2 98.3
19 99.3 99.4 99.5 99.2 99.1 99.0 98.2 98.9 98.3 98.2 97.8 98.7 98.6 98.7
48 99.5 99.3 99.4 97.9 99.1 98.4 98.5 99.1 98.3 98.7 99.3 99.0 99.4 98.9
55 99.8 99.5 99.6 99.7 99.6 99.2 99.0 98.8 99.1 98.9 99.0 99.4 99.3 99.3
57 99.8 99.4 99.4 99.3 99.3 98.8 99.1 99.2 99.4 99.3 99.3 99.6 99.0 99.3
59 99.7 99.6 99.4 99.3 99.3 98.7 99.0 98.9 99.3 99.2 98.7 99.1 99.1 99.1
64 99.3 98.8 99.0 98.6 99.1 98.7 98.6 98.1 98.3 98.8 98.9 98.7 99.2 98.7
67 99.3 98.8 99.1 98.8 98.9 98.7 98.9 98.5 98.1 98.8 99.0 99.1 99.2 98.8
70 99.2 99.2 99.2 98.5 98.2 98.5 97.5 98.8 98.5 98.4 98.5 98.7 98.4 98.5
72 98.9 98.8 98.8 98.4 97.9 97.7 98.1 99.1 98.3 98.1 98.4 98.1 98.7 98.4
75 99.5 98.8 99.2 98.8 98.9 98.9 98.3 98.0 98.7 98.6 98.6 98.7 98.7 98.7
78 99.6 99.5 99.1 97.0 99.5 98.6 97.9 96.6 97.0 99.1 98.1 97.0 97.9 98.1
82 99.7 99.8 98.4 99.2 99.5 98.0 99.5 99.0 99.3 99.6 99.2 99.7 98.9 99.2
86 99.4 99.6 99.4 99.2 99.2 99.3 98.5 98.9 98.7 98.7 98.7 98.6 98.9 99.0
96 99.5 99.5 99.3 99.2 98.8 99.0 98.8 98.4 98.8 99.1 99.1 99.3 99.1 99.0
109 99.5 99.2 99.3 98.8 98.6 98.4 98.5 98.8 97.9 98.4 99.0 99.3 99.4 98.8
City Shuttle 99.2 98.2 96.9 97.1 97.4 95.6 96.4 96.1 95.3 95.5 97.2 98.5 97.8 96.9
Network total 99.4 99.2 99.1 98.8 99.0 98.7 98.5 98.7 98.4 98.6 98.7 98.9 98.9 98.8

June, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram average punctuality over trip by line

Percentage of services on-time
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
1 82.9 79.7 84.8 84.6 82.1 83.0 82.9 86.9 81.5 79.2 79.8 82.5 85.3 82.7
3 80.4 81.6 83.6 81.1 80.1 81.7 78.7 84.2 83.5 81.0 82.7 85.5 86.7 82.6
5 85.5 84.2 83.1 84.5 82.6 84.7 82.0 87.1 84.7 82.0 85.2 86.5 87.4 84.5
6 86.8 82.7 85.7 86.1 82.6 83.3 83.5 88.2 85.1 84.3 85.8 87.5 89.1 85.3
8 78.3 71.3 79.3 78.1 73.4 75.1 77.0 83.7 69.3 73.0 76.1 76.6 83.0 76.4
11 86.3 85.7 86.1 84.5 83.3 82.0 81.2 90.2 81.2 83.3 80.7 77.7 79.4 83.0
12 88.6 87.9 89.4 89.7 88.4 86.2 84.7 90.1 88.2 88.3 89.9 90.9 90.0 88.6
16 82.1 80.5 80.7 81.7 76.0 79.7 78.6 84.1 78.6 76.2 81.7 81.2 86.3 80.5
19 83.7 84.7 85.0 86.5 84.9 83.9 81.9 87.8 83.6 77.1 79.1 82.4 85.4 83.5
48 83.9 83.8 86.4 87.5 82.7 82.6 82.3 89.0 77.4 83.3 83.9 81.2 84.3 83.7
55 89.7 87.3 88.8 89.3 88.5 87.8 88.1 90.1 87.6 86.7 87.0 88.1 87.4 88.0
57 91.5 89.8 92.2 89.1 87.5 87.3 88.7 92.3 86.3 88.6 87.1 88.1 84.4 88.5
59 87.5 89.2 87.3 87.1 83.6 82.2 83.2 89.6 84.7 81.9 82.3 83.1 85.2 84.9
64 82.5 80.2 83.4 81.1 82.1 83.4 81.1 86.7 83.6 80.0 85.5 85.2 86.3 83.2
67 80.8 76.7 82.0 81.1 79.9 80.9 79.9 85.5 80.5 78.6 82.3 84.3 86.4 81.5
70 84.6 85.5 85.7 85.3 79.1 79.4 77.3 82.8 79.5 81.7 80.7 82.1 85.0 82.0
72 82.7 78.6 81.2 81.2 76.6 76.7 76.8 86.7 78.7 76.2 77.2 75.9 81.2 78.9
75 86.1 85.5 84.5 85.8 80.6 81.4 80.5 84.6 80.0 80.7 79.8 81.5 84.9 82.5
78 80.5 81.3 83.3 82.4 79.6 80.2 76.4 80.7 79.6 79.8 81.2 84.1 84.6 81.1
82 91.0 89.4 88.1 88.6 90.0 87.7 88.3 90.8 84.8 81.2 80.1 86.4 87.8 87.0
86 88.1 89.7 89.3 90.8 87.6 86.8 81.9 92.7 84.7 83.9 84.5 86.8 87.9 87.3
96 87.0 86.2 87.4 86.2 82.0 80.8 77.6 86.7 81.3 84.3 82.9 84.5 82.2 83.5
109 84.1 84.4 86.3 88.8 82.7 81.9 82.5 87.9 77.0 82.5 83.8 82.6 85.3 83.8
City Shuttle                            
Network total 85.2 84.0 85.6 85.6 82.6 82.6 81.6 87.5 81.9 81.6 82.6 83.7 85.4 83.7

Note: City Shuttle services are excluded from punctuality calculations.

June, 2016

Track Record monthly bulletins inform the community about the performance of Victoria's public transport services.

Please note: monthly historical performance figures published here are occasionally updated for prior months as a result of corrected performance data received from transport operators. The 12 month average is inclusive of the current month's performance.

Metropolitan tram punctuality at destination by line

Percentage of services on-time
2015 2016
Line Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 12 mth
avg
1 72.2 66.7 75.5 75.8 71.4 73.4 73.3 78.0 69.6 65.8 65.9 70.8 75.0 71.8
3 72.1 74.2 76.5 73.8 71.2 73.2 69.5 76.9 75.6 71.4 76.5 78.8 80.7 75.0
5 79.6 78.3 75.6 78.6 76.0 78.1 75.2 82.8 79.5 75.0 78.3 80.5 82.1 78.4
6 80.2 75.4 79.2 79.5 74.4 75.5 74.9 83.8 78.2 77.2 79.7 81.9 83.8 78.6
8 64.2 54.7 65.9 64.3 58.7 61.0 62.3 71.5 54.7 59.3 62.4 64.0 72.8 62.7
11 78.9 78.7 78.6 77.0 74.8 72.7 73.3 85.9 72.8 75.4 71.1 67.2 69.3 74.7
12 82.9 81.5 83.9 84.5 82.6 78.8 77.5 84.5 82.0 82.4 84.1 85.5 84.5 82.6
16 72.3 69.9 71.5 71.6 64.1 68.8 67.1 73.9 67.8 63.8 72.3 73.1 78.6 70.2
19 75.2 76.5 77.4 79.3 77.0 75.7 73.1 83.0 74.5 66.3 68.2 71.7 76.7 75.0
48 71.9 72.0 75.6 77.4 69.7 69.6 69.8 80.7 62.2 70.8 71.3 67.4 72.0 71.6
55 80.8 78.3 79.1 79.9 79.1 78.6 78.0 81.8 79.6 76.6 77.3 77.7 77.0 78.6
57 86.4 84.4 87.3 82.8 80.6 80.5 82.9 87.3 79.6 82.3 80.7 81.5 76.3 82.2
59 79.7 81.3 78.7 78.2 73.4 72.4 72.8 82.3 76.1 71.7 71.5 72.6 75.7 75.5
64 72.6 69.8 74.5 71.9 72.3 74.4 70.7 80.1 75.7 69.5 77.1 77.2 78.9 74.3
67 70.1 65.1 73.0 71.7 70.1 71.0 69.6 78.0 71.4 67.9 72.9 75.5 78.2 72.1
70 74.0 74.8 75.2 75.5 65.0 65.8 63.0 72.6 66.4 69.8 67.8 69.6 74.4 70.0
72 73.6 69.3 72.0 73.2 65.0 66.0 66.5 80.4 70.8 65.8 62.5 61.9 69.1 68.4
75 75.7 76.0 74.3 75.5 67.9 67.8 66.9 76.2 66.6 67.5 65.0 67.0 72.5 70.3
78 69.4 71.5 74.0 72.9 68.8 70.0 64.6 71.3 70.1 68.8 71.7 75.4 76.2 71.3
82 87.0 85.6 84.0 84.6 86.0 84.4 84.1 88.9 82.1 77.4 76.5 84.3 85.4 83.6
86 79.0 80.8 79.8 82.5 78.1 75.4 69.4 86.6 74.0 71.5 72.4 76.4 77.7 77.1
96 78.7 78.2 79.4 77.5 72.7 70.0 65.5 77.7 71.5 75.4 73.3 74.9 72.1 74.0
109 71.2 72.7 75.2 80.3 69.4 68.5 70.7 77.4 61.3 71.3 71.4 70.1 74.2 71.8
City Shuttle                            
Network total 76.2 74.8 77.0 77.1 72.8 72.6 71.4 80.2 72.1 71.5 72.4 73.9 76.4 74.4

Note: City Shuttle services are excluded from punctuality calculations.

Annual reports

Customer Experience Performance Regime

The Annual Report page includes the latest information on the Customer Experience Performance Regime.

Customer satisfaction

The Annual Report page includes the latest information on Customer Satisfaction.

Punctuality and reliability

The Annual Report page includes the latest information on Punctuality and Reliability.

Metropolitan and regional patronage

The Annual Report page includes the latest information on Metropolitan and Regional Patronage.

Prior editions of quarterly reports

1999 to 2014

For any previous editions of Track Record, please contact PTV Communications.

Definitions and additional information

On-time performance

Metropolitan trains

For metropolitan trains 'on time' is defined as the proportion of services which arrived at their destination no later than four minutes and 59 seconds after the scheduled time in the timetable.

Metropolitan trams

Tram average on-time performance is measured at monitoring points along the route (generally the average of the second, third and fourth monitoring points of a total of five) and also near the destination (at point four of five monitoring points). Since tram on-time performance is greatly affected by road congestion, both the destination punctuality performance and the average punctuality are reported in Track Record.

A metropolitan tram service is considered 'on time' if it arrives at its punctuality monitoring points no earlier than 59 seconds before and no later than four minutes and 59 seconds after the scheduled time in the timetable.

Regional trains

For V/Line trains 'on time' is defined as the proportion of services which arrive at their timetable destination no later than five minutes and 59 seconds after the timetabled arrival time for short-distance services and no later than ten minutes and 59 seconds after the timetabled arrival time for long-distance services.

Metropolitan buses

For metropolitan buses, 'on time' is defined as the proportion of services which arrived no more than two minutes early or five minutes late at the scheduled destination.

Reliability performance

Under the arrangements with the new metropolitan tram and train operators, tram and train services are subject to a new reliability (service delivery) measure. Previously, this was a measure of the percentage of scheduled services that were cancelled and a 98 per cent threshold applied. The reliability measure has been expanded to include short services (i.e. services delivered in part but not in full) and loop bypass services (train services that are scheduled to travel through the City or Westona loops but which fail to do so). The 98 per cent threshold still applies.

For trains, a short service is treated as a quarter of a cancellation and a bypass service will be treated as an eighth of a cancellation. For trams, a short service is treated as an eighth of a cancellation. This improved new measure of service delivery will be referred to as the percentage of timetable not delivered. An increase in this measure reflects a decline in performance.

Operational Performance Regime

As part of their contracts, train and tram operators have the opportunity to obtain incentive payments for reducing levels of disruption below agreed performance targets and can incur penalties where disruption levels exceeds these targets. This is known as the Operational Performance Regime.

Passenger compensation

Train and tram operators are required through their franchise agreements to provide service levels above a government-set threshold. This arrangement applies to punctuality and reliability. Should an operator not meet minimum service level requirements, compensation (usually in the form of complimentary tickets) must be provided to customers holding valid periodical tickets who travel on the services concerned.

The Customer Service Charters page provides more information on passenger compensation and performance monitoring details the levels of operator performance (thresholds), below which compensation is applicable.

V/Line railway corridors

For V/Line trains, a corridor refers to one or more regional rail lines. The table below shows the five V/Line  train corridors, and relevant short and long distance lines.

V/Line short and long distance services

V/Line short and long distance services
Corridor Short distance lines Long distance lines
Southern
Geelong Warrnambool
Western Ballarat Ararat, Maryborough*
Northern Bendigo Echuca, Swan Hill
North Eastern Seymour Shepparton, Albury/Wodonga
Eastern Traralgon Bairnsdale

*Note: The Maryborough line includes services operating between Southern Cross Station and Maryborough which are considered long distance and services operating between Ballarat and Maryborough which are considered short distance.

Customer satisfaction

Public Transport Victoria commissions monthly customer satisfaction surveys. Interviewees are asked to rate a number of aspects relating to public transport services according to whether they are satisfied or dissatisfied with the service. Survey results are compiled into quarterly customer satisfaction indices.

The Performance monitoring page includes more information about Customer satisfaction surveys and indices.