Organisational structure  

Public Transport Victoria's top level structure

  Chief Executive Officer
  Executive Director of Corporate Services
  Chief Information Officer
  Director of Asset and Program Management
  Director of Communications
  Director of Customer Services
  Director of Finance
  Director of Governance and Legal
  Director of Human Resources
  Director of Marketing and Product Development
  Director of Network Operations (Acting)
  Director of Network Planning
  Director of Safety and Environment
  Director of Strategy and Transformation



Mark Wild - Chief Executive Officer

Mark brings over 15 years’ experience in both project and engineering management from a range of industries, including infrastructure and transportation; as well as significant expertise in strategic business planning, particularly with realigning business strategy to customer value; and strong leadership in a variety of executive management positions.

Most recently, Mark served as Director of Projects and Technical Services for Public Transport Victoria, overseeing the design, development and implementation of a number of key projects across the Victorian public transport network.

Prior to this, Mark held executive roles with a range of organisations based in the United Kingdom with global portfolios, including Managing Director at Invensys Rail Group – a leader in the supply of railway signalling and train control systems. Mark has also provided strategic business support to a number of blue chip clients and contractors in the transportation and infrastructure sectors.

Mark holds a Masters in Business Administration from Leeds University, and a Bachelor of Science (Hons) (Electrical Engineering).



Graham Fryer - Executive Director of Corporate Services

Graham has extensive commercial, finance and operations experience gained in professional services, banking, engineering services and consulting environments.

Prior to joining Public Transport Victoria in 2013, Graham previously held senior executive positions with a number of major organisations, including Chief Operating Officer roles at ANZ and ME Bank; and Chief Financial Officer at Utility Services Group.

As PTV’s Executive Director of Corporate Services, Graham oversees the Finance, CIO, Governance and Legal, Human Resources, and Communications divisions.

Graham is a Chartered Accountant, and holds a Masters of Management as well as a Bachelor of Economics (Accounting). Graham has also written courses and lectured for the Institute of Chartered Accountants’ Professional Year Programme, and has facilitated Ethics in Leadership courses for a leading ethical think tank.



Carolyn De Gois - Chief Information Officer

Carolyn is a seasoned Executive Manager with extensive expertise in developing and delivering IT strategies aligned to business outcomes within large and complex organisations, both in Australi​a and internationally.

Prior to joining Public Transport Victoria, Carolyn held senior IT positions with a number of major organisations, including Victorian IT Lead – Strategy & Performance for KPMG Australia, and Associate Partner – Global Business Services for IBM Australia/New Zealand.

Carolyn has also served as Chief Information Officer for Service NSW – a New South Wales Government agency set up to streamline public access to government services; and K&S Freighters - one of Australia’s largest transport and logistics firms.

Carolyn holds a Bachelor of Science (Computing Science / Applied Mathematics) and a Masters of Business Administration from Deakin University. Carolyn is also a member of the Australian Institute of Directors, the Australian Computer Society and the CIO Executive Forum.



Rob Robson - Director of Asset and Program Management

Rob has over 25 years’ experience as a project manager and engineer, delivering major investment programs and projects.

Prior to joining PTV, Rob worked internationally across a range of industry sectors including infrastructure, finance, education and health.  His key areas of expertise are in the areas of strategy, risk, procurement, program/project delivery and team leadership.  He has wide experience in the governance and oversight of large complex investments across the full range of capital delivery models.

As PTV’s Director of Asset and Program Management, Rob oversees strategic asset management and project delivery across the areas of engineering, rolling stock, technology and infrastructure.  

Rob has a Masters degree in Engineering and is a Chartered Engineer, a Certified Project Director through the Australian Institute of Project Management and a Graduate Member of the Australian Institute of Company Directors. 


Sally Pickering - Director of Communications

Sally has over 15 years’ experience in media and communications, utilising her skills in stakeholder engagement and project management to deliver high quality results and outcomes.

After a decade in journalism and broadcast roles, including Chief of Staff for Nine News Melbourne and Editorial Coordinator for Australia Network, Sally transitioned into the public sector in 2012 to oversee media engagement and external channel management for VicRoads.

Sally joined Public Transport Victoria in 2014 to head up the Communications division.



Alan Fedda - Director of Customer Services

Alan is an experienced manager specialising in customer relations and consumer service delivery in financial services, telecommunications, media and utilities.

His experience includes setting up customer service quality frameworks, measuring customer satisfaction, customer advocacy, delivering continuous improvement projects and leading customer culture change programs.

He is tertiary qualified in social science and law.



Fred Cilia - Director of Finance

Fred has more than 30 years experience in all aspects of financial management with a particular focus on financial systems. He has been involved in the financial operations of five different government departments holding managerial positions in financial systems, internal audit, financial and accounting operations and budgets. He has been involved in many significant changes and developments in government and in financial management through this period.

Fred commenced in the former Department of Infrastructure as the Director Corporate Systems and Financial Operations in 1997. This role was expanded to include administrative services and information management and library services in 2009.

Fred holds an accounting qualification and is a Fellow of the Certified Practising Accountants Australia.



Celia Pollard - Director of Human Resources

Celia has more than 20 years experience as an industrial relations and human resources practitioner. She started her career as a tutor in politics at Monash University and went on to become first a researcher and then an industrial officer at various trade unions. Celia worked for the US Government as an advisor on labour relations and the Victorian Government at Industrial Relations Victoria as a policy analyst.

Celia has since held leadership positions in industrial relations and human resources in the higher education, health and transport portfolios and most recently worked as the General Manager of Corporate Services at the Transport Ticketing Authority.

Celia has post-graduate qualifications in business and management and is currently a Master of Philosophy candidate at the Monash Graduate School of Management.



Melanie Nanscawen - Director of Marketing and Product Development

Melanie has extensive experience in marketing and communications in transport sector. She has been Deputy Director of Public Affairs at the Department of Transport since May 2010 while concurrently chairing the myki marketing taskforce.

Melanie joined the public service in 2000, working in a media role for VicRoads, before moving to the Department of Infrastructure in 2003 to be part of the community engagement team for Regional Fast Rail.

Melanie has worked on a number of high-profile campaigns across TV, radio, print, outdoor and digital media. She also worked in the private sector in a communications consultancy.

Melanie has an Advanced Diploma in Business – Public Relations from RMIT.



Warwick Horsley - Acting Director of Network Operations

Warwick has over 10 years’ experience in the transport industry, both in Australia and abroad.

Following a number of years with London Underground, Warwick then served in a variety of senior management positions with Veolia Transport Sydney (now Transdev), and Metro Trains Melbourne.

Warwick has held the position of General Manager – Rail Operations with Public Transport Victoria since 2013, and was appointed Acting Director – Network Operations in July 2014. In this role, Warwick is responsible for ensuring the cost-effective and efficient delivery of public transport services through contract operators.

Warwick has a Bachelor of Mechanical Engineering (Honours) and a Bachelor of Commerce from the University of Western Australia.



Ray Kinnear - Director of Network Planning

Ray Kinnear has 35 years experience in transport including extensive experience in the public transport sector.

Ray spent 10 years in senior management in the delivery of public transport services with the Public Transport Corporation. He subsequently joined the Department of Transport to lead the Department’s work in strategy and planning for the future of public transport across Victoria.

Most recently, Ray has held the position of Deputy Director, Public Transport Strategic Planning and Project Development. In this role, he has completed major planning studies and initiated many major projects such as the Regional Rail Link Project.

He holds an Engineering Degree and a Masters Degree in Transport Planning.



Ben Cook - Director of Safety and Environment

Ben is an internationally recognised systems safety and human factors specialist, with extensive experience in transport safety regulation, management and investigation.

Following 15 years with the Royal Australian Air Force as a pilot, instructor and then safety specialist; Ben held senior management positions overseeing safety and human factors for Airservices Australia, the Civil Aviation Safety Authority (CASA), and most recently the Directorate of Defence Aviation and Air Force Safety (DDAAFS). Ben joined Public Transport Victoria in July 2014.

Ben has a Master of Aviation (Human Factors) from the University of Western Sydney, and a Bachelor of Technology (Aviation) from Swinburne University.



Melissa Webb - Director of Strategy and Transformation

Melissa joined the public sector in 2000, serving in a variety of roles for both the Australian Bureau of Statistics and the Department of Infrastructure. Melissa joined Metlink in 2007 as General Manager - Market Intelligence, and transitioned into the role of General Manager - Market and Commercial Analysis following Public Transport Victoria’s establishment in 2012.

Following 12 months as Acting Director of Marketing and Product Development, Melissa was then appointed to head up the new Strategy & Transformation division and oversee PTV’s organisational strategy and direction.

Melissa has a degree in Arts (Human Geography) from Macquarie University, and is a member of the Australian Market & Social Research Society.