Customer service

Public Transport Victoria (PTV) is committed to delivering quality customer service and helping to improve your travel experience.

For up-to-date public transport information, view the information on this website, visit PTV Hub at Southern Cross Station or call 1800 800 007.

To receive public transport information in other languages, you can call the translated phone numbers. For more information, see information in other languages.

  • PTV Hubs: There are four PTV Hubs located in Melbourne, Bendigo and Geelong where helpful staff will assist you with all your public transport needs.
  • PTV call centre: Public Transport Victoria's call centre is open from 6am to midnight daily.
  • Operator contacts: Contact details for the public transport operators: Metro, Yarra Trams, V/Line and metropolitan and regional bus operators.