PTV Hubs

PTV Hubs provide contact with helpful staff who can assist you with all your public transport needs and help you get to where you need to go.

PTV Hubs are located:

  Southern Cross Station, near the corner of Spencer and Collins streets
  750 Collins Street, Docklands, 3008

 PTV Hub - Southern Cross Station, near the corner of Spencer and Collins streets

Opening hours:

Monday to Friday: 7am - 7pm
Saturday and Sunday: 9am - 6pm

Open all public holidays except Christmas Day.

You can visit PTV Hub for:

Ticketing:

  • buy a full fare myki from the myki machine
  • buy a myki Visitor Pack
  • register your myki
  • learn how to top up your myki with myki money and myki pass at the myki machine (minimum of $1 and maximum of $250)
  • get staff to help you with using a myki machine
  • lodge myki forms
  • pick up your free seniors/DSP/CAR myki
  • on the spot replacement of non-operational myki cards (please note that card balance cannot be transferred on the spot. A new myki with a full balance transfer will be sent to you in the mail. You can keep the courtesy myki as a spare.)
  • exchange your myki full fare to concession or vice versa (please note that card balance cannot be transferred on the spot. A refund cheque will be sent to you in the mail)
  • find out about the refund and replacement process for myki
  • lodge War Veterans and War Widows Concession Card application forms
  • get information about Free Travel Passes applications

Printed information:

  • printed timetables
  • public transport brochures

General:

  • demonstration of the PTV iPhone app
  • information on planning a journey
  • general information about using public transport.

The following methods of payment are accepted:

  • cash
  • EFTPOS
  • credit card (Visa and Mastercard)

 PTV Hub - 750 Collins Street, Docklands, 3008

In addition to the services provided at the PTV Hub – Southern Cross Station, you can also lodge all student and concession card applications,  get information and lodge Free Travel Pass applications, get on the spot  replacement of non-operational myki cards with full balance transfer at the PTV Hub on Collins Street. 

Opening hours:

Monday to Friday: 8am - 6pm. Closed public holidays.

You can visit PTV Hub for:

Ticketing:

  • lodgment of War Veterans and War Widows Concession Card application forms
  • get information about Free Travel Passes applications
  • lodgment of VPT Student Concession Card and Student Pass application forms
  • buy a full fare myki from the myki machine
  • buy a myki Visitor Pack
  • register your myki
  • learn how to top up your myki with myki money and myki pass at the myki machine (minimum of $1 and maximum of $250)
  • get staff to help you with using a myki machine
  • lodge myki forms
  • pick up your free seniors/DSP/CAR myki
  • on the spot replacement of non-operational myki cards with full balance transfer
  • exchange your myki full fare to concession or vice versa (please note that card balance cannot be transferred on the spot. A refund cheque will be sent to you in the mail)
  • find out about the refund and replacement process for myki

Printed information:

  • printed timetables
  • public transport brochures

General:

  • demonstration of the PTV iPhone app
  • information on planning a journey
  • general information about using public transport.

The following methods of payment are accepted:

  • cash
  • EFTPOS
  • credit card (Visa and Mastercard)

 Free Travel Passes

The pass holder must advise Public Transport Victoria as soon as possible if the Travel Pass is lost, stolen, non-operational or damaged, including if they become aware that the name or photograph is illegible. A free replacement Travel Pass will be issued.

Please note: A Statutory Declaration must be completed and submitted to Public Transport Victoria for all lost or stolen travel passes.

A printable copy of the Statutory Declaration can be downloaded via the link below:

justice.vic.gov.au (link opens in a new window)

A Statutory Declaration must also be signed by an authorised person. A pharmacy is located at Southern Cross Station, on level one at the Collins Street end.

Please note: the pharmacist may be unable to sign Statutory Declarations between the busy period of 12pm and 2pm.

Travel pass privacy information

Types of passes available

As part of its service to customers, Public Transport Victoria provides discounted or special travel passes to eligible customers for use on the Victorian public transport network. This privacy policy relates to these travel passes.

Personal information we collect

In order to determine your eligibility for these travel passes and issue the relevant pass to you, it is necessary for us to collect personal information from you. This information usually includes your name, address, contact details, photo, type of pass you require and proof of eligibility for the relevant travel pass that you have applied for.

How we use your personal information

All of your personal information provided to us will be handled in accordance with the Public Transport Victoria Privacy Policy. We will use the personal information you provide to us to determine your eligibility for a travel pass, issue a pass to you and later a myki card, to remind you of renewal dates for your pass, or to contact you in relation to your pass when reasonable. We may also use your personal information for any of the reasons set out in the Public Transport Victoria Privacy Policy.

Access to your personal information

You may request access to any personal information that we hold about you in accordance with the Public Transport Victoria Privacy Policy at any time. You may also request that any incorrect personal information that we hold about you is corrected in accordance with the Public Transport Victoria Privacy Policy.

This Travel Pass Privacy Policy is to be read in conjunction with the Public Transport Victoria Privacy Policy. If you have any queries or complaints in relation to our use or collection of your personal information, please contact Public Transport Victoria using the online feedback form or call 1800 800 007.