All metropolitan trains are wheelchair-accessible. The driver will help you board the train by placing a ramp between the platform and the first door of the front carriage.
Customers who need help boarding trains should wait on the platform near the front of the train, in order to board at the first carriage near the driver.
When you reach your destination station, if you require it, the driver will use a ramp to help you off the train.
To help the driver, it is best to write your destination on a note. At Premium Stations you can get a note from the customer service centre before you travel. If you are at an unstaffed station, you can use your own note.
For information about mobility aid specifications (including wheelchairs, scooters or motorised vehicles), see Mobility aids.
Accessible train stations
All metropolitan train stations (except Heyington Station) are wheelchair-accessible. Some metropolitan stations have ramps to enter the station and platforms. However, some stations require people with a mobility aid to be assisted to access them.
There are lifts at stations including Box Hill, Boronia, Coolaroo, Dandenong, Epping, Flinders Street, Footscray, Laverton, North Melbourne, Nunawading, Watergardens, South Morang, Southern Cross, Williams Landing and all City Loop stations.
If you are travelling in a group and travelling from a Premium Station, please call the station ahead of time.
For further information on accessible transport services, contact PTV on 1800 800 007.
For many years, accessible toilets at some metropolitan stations were kept closed with access granted on request.
We are currently making changes to allow accessible toilets to be kept open at stations whenever station staff are on duty. For a list of metropolitan stations with accessible toilets, see Accessible toilets at metropolitan stations.