Action Plan

The Accessible Public Transport in Victoria Action Plan 2013-2017 (the Action Plan) was publicly released by the Victorian Government in December 2013.

Accessible public transport is critical for people with a disability. Providing greater access to public transport services for all people by removing barriers to access will deliver wider access to the network for public transport users, including older people and those travelling with children.

The Action Plan has the primary objective of providing universal access to our public transport services and facilities by removing access barriers, therefore allowing all passengers independent travel. This broader focus on accessibility outcomes will be underpinned by compliance with the Commonwealth Disability Discrimination Act 1992 and the associated transport standards. All of the priorities and outcomes of the Action Plan must as a minimum achieve compliance with disability standards.


PTV Implementation Plan

The Accessible Public Transport in Victoria Action Plan 2013-2017 (Accessible Action Plan) details the Victorian Governments’ commitment to creating a public transport system that is accessible for all Victorians. This is a whole-of-government commitment and Public Transport Victoria is responsible for delivering the plan.

PTV have developed an Implementation Plan outlining how the Accessible Action Plan will be delivered by making public transport simple and easy-to-use throughout the entire journey. This plan recognises the need for all customers to have barrier-free access to public transport facilities and services, high quality customer service and information to help plan their journey.

Together the priorities, outcomes and actions listed in the PTV Implementation Plan will create a public transport system that is accessible to all Victorians.

Download the Implementation Plan (PDF) 3.38MB

Download the Implementation Plan - accessible version (RTF) 65MB

Accessible Public Transport Action Plan

The Accessible Public Transport Action Plan 2013-17 is available for download at


Electronic versions of the plan are available:

Accessible Public Transport in Victoria Action Plan 2006-12 (PDF) 1.2 MB

Accessible Public Transport in Victoria Action Plan 2006-12 (RTF) 168 KB

If you are unable to access either of these documents in these formats please contact us.

Notable achievements

Specific notable achievements for improving public transport accessibility include:

  • introducing low-floor trams and constructing tram platform stops across the tram network.
  • introducing new fully-compliant trains on the metropolitan rail system (X'Trapolis and Siemens trains) and on the regional rail network (V/Locity railcars). Other than the remaining older Hitachi trains, the metropolitan rail fleet is fully compliant.
  • all new works and services coming into operation since 2002, all of which are fully compliant with the Disability Standards for Accessible Public Transport.
  • upgrades or refurbishment of Jolimont, Southern Cross, Flinders Street and North Melbourne stations including providing Disability Discrimination Act (DDA) compliant infrastructure.
  • introducing new bus stops and services on SmartBus routes from Frankston to Ringwood (Route 901) , Mordialloc to Altona (Route 903) and along Blackburn, Springvale, and Wellington roads.
  • introducing low-floor buses on metropolitan and regional services at a rate of 90 a year through the Bus Replacement Program.
  • introducing interchangeable hoists on regional coaches.
  • upgrades of metropolitan and regional bus/train interchanges.
  • rolling out a major DDA compliant signage program throughout the Melbourne metropolitan area.
  • rolling out significant annual works programs of minor DDA compliance projects such as improved handrails and non-slip surfaces on station ramps, installing tactile ground surface indicators at railway stations and marking of priority seats at railway stations.