Authorised Officers and Enforcement
Authorised Officers are employed by public transport operators to check tickets, improve customer safety, provide customer information and help during special events.
They are authorised by the Victorian Government, undergo extensive training and must abide by a strict code of conduct.
Code of conduct
Under the code, Authorised Officers must:
- provide good customer service to all public transport customers
- assist the travelling public with all aspects of public transport services which includes helping to ensure a safe network
- act as a deterrent to vandalism, fare evasion and anti-social behaviour
- report behavioural and ticketing offences against the Transport (Compliance and Miscellaneous) Act 1983
- maintain the highest degree of integrity and professionalism at all times.
The Code of Conduct for Authorised Officers is available for download at transport.vic.gov.au (link opens in a new window)
How to recognise an Authorised Officer
Authorised Officers may be working in uniform or plain clothes. Either way they can be clearly identified because they will carry:
- a State of Victoria Authorised Officer badge
- photo identification
- a portable myki ticket reader.
Authorised Officers must produce their metal badge and photo identification on request. If you are approached by someone claiming to be an Authorised Officer who cannot produce any of these items, you should report this to a member of public transport staff or contact PTV on 1800 800 007 (6am - midnight daily).
Powers of Authorised Officers
Authorised Officers have the authority to:
- see your ticket and concession entitlement where appropriate, even when you have left the vehicle or the paid area of a station
If an Authorised Officer believes an offence has occurred, they can:
- provide you with an option to pay an On-the-spot Penalty Fare – metropolitan area only; V/Line Authorised Officers do not offer On-the-spot Penalty Fares
- report you to the Department of Transport, Planning and Local Infrastructure who may issue you with an infringement notice (fine). To do this the Authorised Officer can ask for your name and address and evidence which confirms your identity
- arrest you until the police arrive if you refuse to comply
- seek surrender of tickets for use as evidence if necessary.
Travelling without a valid ticket
If you do not have a valid ticket when travelling on public transport or refuse to show your ticket on request, you may have committed an offence under the Transport (Compliance and Miscellaneous) Act 1983.
You may be offered the option to pay an On-the-spot Penalty Fare. If you are not offered, or do not wish to pay an On-the-spot Penalty Fare, you will be asked to provide your name and address and evidence confirming these details such as a driver's licence.
Authorised Officers will write a report of the alleged offence committed; they do not issue infringement notices or fines to passengers. Instead, they provide a report of the situation to the Department of Transport, Planning and Local Infrastructure. The department then determines whether the matter should be progressed and an infringement notice (fine) is issued and sent to you in the mail. If you have been spoken to in relation to multiple offences you may be charged on summons.
Details on how to pay (or appeal) the fine are contained on the infringement notice. If you pay an On-the-spot Penalty Fare the matter is finalised at the time and no appeal is possible.
The money from the fine goes directly to the Victorian Government, except for a small administration fee which is paid to the operator to help offset the costs of enforcement.
Passengers may incur infringements for behaviour or conduct offences on public transport, including those below. On-the-spot Penalty Fares do not apply to these offences.
- placing feet on seats
- consuming alcohol or carrying an open container of alcohol
- indecent language
- forcing doors
Please note: No smoking is allowed on trains, trams, buses or at train stations, raised platform tram stops, tram shelters or bus shelters.
|Types of infringements
|Examples||Fine for adult
||Fine for child
|Making a journey without a valid ticket||$217
|Smoking in a carriage or public transport
premises (including train platforms;
tram and bus shelters)
|Having your feet on the furniture or fittings||$217||$74|
|Using indecent or offensive language or gestures||$289||$74|
|Behaving in a disorderly or offensive manner||$289||$74|
|Interfering with the doors of a vehicle||$289||$74|
|Travelling with part of your body outside a
vehicle in motion
For a full list of current fines, see the automatic indexation of fees and penalties at transport.vic.gov.au (link opens in a new window). The amounts above are effective as at 1 July 2014.
For more information on what to do if you have received a fine, visit transport.vic.gov.au (link opens in a new window).
Contesting the matter
If you receive an infringement notice and wish to contest the matter:
- Note that no appeals can be considered until you receive the infringement notice.
- Write a detailed explanation of the circumstances that you wish considered as part of your appeal (include the infringement notice number in your letter).
- Address all correspondence to the Department of Transport, Planning and Local Infrastructure to the address provided on the infringement notice.
The Department of Transport, Planning and Local Infrastructure will:
- Notify you in writing that your case is under review after receiving your correspondence.
- Put your fine on hold while the appeal is processed.
- Advise you in writing when a decision is made.
If you produce a ticket that is not valid for that particular journey, or you produce a faulty ticket, the matter must be reported.
In some instances, the ticket may be taken as evidence and will be produced in court if required. This can only happen if the ticket is surrendered to the Authorised Officer at the time of the offence.
If you are required to surrender your ticket you will receive a travel permit to complete your journey. However, next time you travel, you must have a valid ticket for your journey.
If the ticket you were travelling on was surrendered and still had unused valid journeys or value when it was taken as evidence, you may be eligible to have the ticket value refunded or reissued once investigations have been finalised.
For information about surrendered mykis, call 1800 800 007 (6am to midnight daily).
A ticket issued by or on behalf of an operator remains the property of the operator at all times. A ticket issued by or on behalf of Public Transport Victoria (PTV) remains the property of PTV at all times.
Customer feedback lines are in place to accept your feedback.
Customers are able to contact the relevant operator to provide feedback (both positive and negative) on their experiences with Authorised Officers.
Please understand that reported matters will not be withdrawn simply because you are annoyed or angry about being reported.
The best choice is to always travel with a valid myki.