Lost property

If you have forgotten or misplaced personal belongings on a train, tram or bus service, you should immediately call 1800 800 007 for assistance.

Metropolitan trains

Metro operates Melbourne's train network.

The Metro lost property office is located at Flinders Street Station on Flinders Street opposite Degraves Street. It is open on weekdays from 8am until 5pm, excluding public holidays.

If you find lost items on board a train or at a station, please hand them in at a staffed railway station or to an Authorised Officer.

For lost property enquiries, call 9610 7512 (open 8am to 5pm weekdays, excluding public holidays). For enquiries outside these times, call 1800 800 007.

Metropolitan trams

Yarra Trams operates Melbourne's tram network. If you have lost or found something while on board a tram please call 1800 800 007.

It's helpful if you can tell the customer service representative the route you were travelling on, the time you were travelling and even the tram number. This will assist in the retrieval of items.

Lost property is held at the tram depots for three months.

Metropolitan buses

Items found on board a bus are returned to the bus depot. Please contact 1800 800 007 to organise pick-up of any lost items.

→ Search for bus operator contact details

Regional services

For V/Line passengers, all lost property is held at Southern Cross Station.

For lost property enquiries, call (03) 9619 2588 (6am to 10pm, seven days a week). For enquiries outside these times, call 1800 800 007.