On-the-spot Penalty Fares

On-the-spot Penalty Fares

The majority of public transport users do the right thing and have a valid myki for their journey. Fare evasion has significantly reduced and 96.2 per cent of metropolitan passengers have a valid ticket for their journey.

Passengers who are intercepted by Authorised Officers without a valid ticket may be given the option of paying an On-the-spot Penalty Fare of $75.

Why are On-the-spot Penalty Fares being removed?

The Victoria Government is replacing On-the-spot Penalty Fares and delivering a simpler, fairer and more efficient public transport ticketing infringement system.

Recent reviews into On-the-spot Penalty Fares and infringements found that the current system is not striking the right balance between fare compliance and what is fair and reasonable.

When will On-the-spot Penalty Fares be removed?

Penalty Fares will be replaced on 1 January 2017 with a single infringement system that allows people to request an internal review if they feel the infringement was issued in error or if there were special or exceptional circumstances.

In the interim, passengers who receive a Penalty Fare will be provided with information about how to complain if they feel they have been wrongly or incorrectly fined.

Can I make a complaint about an On-the-spot Penalty Fare?

Although Penalty Fares are finalised at the time of payment, you can lodge a complaint about a Penalty Fare by:

  • filling out a feedback form
  • calling 1800 800 007
  • writing to Customer Relations at Public Transport Victoria, PO Box 4724 Melbourne VIC 3001

When do On-the-spot Penalty Fares apply?

On-the-spot Penalty Fares are only offered for ticketing offences where the passenger:

  • travels without a valid ticket or fails to produce a valid ticket on request.
  • travels on a concession ticket without evidence of concession eligibility or fails to produce this on request.

An On-the-spot Penalty Fare will not be offered where a passenger:

  • is committing a behavioural offence (e.g. feet on seats).
  • is committing multiple offences at the same time.
  • is committing a serious fare evasion offence such as fraud or producing a counterfeit ticket.
  • is under 18 years (Note that the fare evasion fine for under-18s is $76).

Where do On-the-spot Penalty Fares apply?

On-the-spot Penalty Fares are offered in the metropolitan area only. V/Line Authorised Officers do not offer On-the-spot Penalty Fares. V/Line passengers travelling in the metropolitan area who are intercepted by other Authorised Officers may be offered an On-the-spot Penalty Fare.

Do customers have a choice?

Yes. An On-the-spot Penalty Fare is an option for passengers caught without a valid ticket. No passenger will be forced to pay an On-the-spot Penalty Fare.

The process of taking name and address will continue to be available for passengers who do not wish to pay an On-the-spot Penalty Fare.

The best option for passengers is to ensure they always travel with a valid myki.

How do passengers pay an On-the-spot Penalty Fare?

A passenger can only pay an On-the-spot penalty fare using Visa, Mastercard or EFTPOS. Authorised Officers will carry EFTPOS readers. The passenger will be provided with an On-the-spot Penalty Ticket (see below).

Cash is not accepted. Other credit cards (e.g. American Express and Diners Club) are not accepted on the public transport network.

If a passenger pays an On-the-spot Penalty Fare they have no right to appeal at a later date and no refunds are provided. If a person believes they have a legal defence to travelling without a valid ticket, they should not pay an On-the-spot Penalty Fare but should instead provide their name and address and appeal the infringement notice if they receive one.

What is an On-the-spot Penalty Ticket?

If a passenger pays an On-the-spot Penalty Fare they will be provided with an On-the-spot Penalty Ticket which is valid only for the current train, tram or bus they are taking or have just taken. The On-the-spot Penalty Ticket is not valid for further travel.

How can Authorised Officers be identified?

Passengers can identify an Authorised Officer because they will have:

  • a State of Victoria Authorised Officer badge.
  • a photo identification card.
  • a portable myki handheld reader.

If you witness someone claiming to be an Authorised Officer who cannot produce these items you should report this immediately to a public transport staff member or to PTV on 1800 800 007.

For more information

Download Penalty Fare information PDF (467kB)

Download Penalty Fare information - accessible version RTF (5.6MB)

For information on Penalty Fares in languages other than English, see Information in other languages.

See Authorised Officers.

See the latest PTV marketing campaign supporting this policy.

Freeloaders: On-the-spot Penalty Fares

The majority of public transport users do the right thing and have a valid myki for their journey. Fare evasion has significantly reduced and more than nine out of ten passengers now have a valid ticket for their journey.

From Sunday, 10 August 2014 passengers who are intercepted by Authorised Officers without a valid ticket may be given the option of paying an On-the-spot Penalty Fare of $75. This will be a 12 month trial.

Why are On-the-spot Penalty Fares being introduced?

The current process of taking a fare evader’s name and address and documenting the circumstances of the alleged offence is time consuming. The option to pay an On-the-spot Penalty Fare allows the matter to be dealt with and finalised quickly and efficiently. This means Authorised Officers can check more tickets, and this is expected to reduce fare evasion.

When do On-the-spot Penalty Fares apply?

On-the-spot Penalty Fares are only offered for ticketing offences where the passenger:

  • travels without a valid ticket or fails to produce a valid ticket on request.
  • travels on a concession ticket without evidence of concession eligibility or fails to produce this on request.

An On-the-spot Penalty Fare will not be offered where a passenger:

  • is committing a behavioural offence (e.g. feet on seats).
  • is committing multiple offences at the same time.
  • is committing a serious fare evasion offence such as fraud or producing a counterfeit ticket.
  • is under 18 years (Note that the fare evasion fine for under-18s is $74).

Where do On-the-spot Penalty Fares apply?

During the initial 12 month trial, On-the-spot Penalty Fares are being offered in the metropolitan area only. V/Line Authorised Officers do not offer On-the-spot Penalty Fares. V/Line passengers travelling in the metropolitan area who are intercepted by other Authorised Officers may be offered an On-the-spot Penalty Fare.

Do customers have a choice?

Yes. An On-the-spot Penalty Fare is an option for passengers caught without a valid ticket. No passenger will be forced to pay an On-the-spot Penalty Fare.

The process of taking name and address will continue to be available for passengers who do not wish to pay an On-the-spot Penalty Fare.

The best option for passengers is to ensure they always travel with a valid myki.

How do passengers pay an On-the-spot Penalty Fare?

A passenger can only pay an On-the-spot penalty fare using Visa, Mastercard or EFTPOS. Authorised Officers will carry EFTPOS readers. The passenger will be provided with an On-the-spot Penalty Ticket (see below).

Cash is not accepted. Other credit cards (e.g. American Express and Diners Club) are not accepted on the public transport network.

If a passenger pays an On-the-spot Penalty Fare they have no right to appeal at a later date and no refunds are provided. If a person believes they have a legal defence to travelling without a valid ticket, they should not pay an On-the-spot Penalty Fare but should instead provide their name and address and appeal the infringement notice if they receive one.

What is an On-the-spot Penalty Ticket?

If a passenger pays an On-the-spot Penalty Fare they will be provided with an On-the-spot Penalty Ticket which is valid only for the current train, tram or bus they are taking or have just taken. The On-the-spot Penalty Ticket is not valid for further travel.

How can Authorised Officers be identified?

Passengers can identify an Authorised Officer because they will have:

  • a State of Victoria Authorised Officer badge.
  • a photo identification card.
  • a portable myki handheld reader.

If you witness someone claiming to be an Authorised Officer who cannot produce these items you should report this immediately to a public transport staff member or to PTV on 1800 800 007.

For more information

Download Penalty Fare information PDF (467kB)

Download Penalty Fare information - accessible version RTF (5.6MB)

For information on Penalty Fares in languages other than English, see Information in other languages.

See Authorised Officers.

See how much freeloaders cost us, download the PDF (257kB).

Download the accessible version of how much freeloaders cost us (RTF) 82kB

See the latest PTV marketing campaign supporting this policy.