Balaclava Station Upgrade


Start: May 2013

Finish: October 2014

What’s happening? 

An enhanced travel experience is now on offer at Balaclava station, as premium services began at the station on Friday 10 October.

The upgraded Balaclava Station now includes a new waiting area, customer amenities and customer service office with Metro staff to assist from the first to last train service.

Balaclava Station is also more user-friendly and accessible for all people thanks to the new ramps from Carlisle Street to Platforms 1 and 2.

View the video of PTV CEO Mark Wild and Metro CEO Andrew Lezala launching the Balaclava premium facilities at .

Upgrade works will continue around the station as the project team make additional modifications to the toilets, install new platform fencing and finish the platform widening on Platform 2.

Project description 

The Balaclava Station Upgrade Project will involve a comprehensive upgrade of the station access and amenities. The project will improve access to the station, deliver new shelters and amenities, and provide a more welcoming station for the community.

Key features of the upgrade include:

  • New ramps and stairs and station facilities which are fully accessible to all people
  • Provision for future lifts is also included
  • Additional myki readers
  • Improved passenger information, waiting room and toilets, additional shelter coverage
  • Improved safety and security with new Protective Services Officer (PSO) facilities, increased lighting and closed-circuit television (CCTV)
  • An upgrade to Premium Station status, meaning the station will be staffed from first train to last train every day of the week.

Community feedback in 2012 played a key role in shaping the design. As such the station upgrade will now include an additional six myki readers, bringing the total to ten myki readers across both platforms.  There will also be some changes to the external facade to help provide better visibility and increase the passive surveillance levels at the station.

Project benefits 

The Balaclava Station Upgrade project aims to provide a station that:

  • is a safe, attractive and welcoming environment
  • is accessible for all
  • can meet the needs of the future
  • facilitates connections between transport modes and through the Carlisle Street precinct.

The upgrade of the station will also complement other local initiatives and development in the area, such as the City of Port Phillip’s ‘Balaclava Walk’ project.

Project Update

The site compound was dismantled and the car park returned to the City of Port Phillip at the beginning of December 2014.

Residents may notice works being undertaken at the station and along the rail line over the coming months. These works are not associated with the Balaclava Station Upgrade Project.

Safety procedures for contaminated soil 

Environmental consultants advise undisturbed soil in the rail reserve does not pose a risk to human health. As land space around Balaclava Station is limited, construction of the new ramps and stairs will require movement and relocation of soil within the rail reserve.

Procedures (control measures) have been put in place to ensure the safety of our workers, the community and the environment.

Safety procedures include:

  • establishing restricted work areas
  • erecting signage and shade cloth on fencing around the work site
  • undertaking soil disturbance works at night
  • undertaking air quality testing
  • training workers on decontamination processes
  • providing additional personal protective clothing and equipment
  • a discreet method of undertaking soil investigations, carried out by accredited EPA contractors.

Further detailed information regarding contaminated soil control measures is available -

Soil management information sheet (PDF) 153kB

Soil management information sheet - accessible version (DOC) 5MB


See how the Protective Services Officer (PSO) pod was lifted into place on Platform 1.

Watch the time-lapse footage captured during the Queen’s Birthday long weekend works.

More information and online enquiry form 

For more information, please call Public Transport Victoria on 1800 800 007 (6am - midnight daily).

You can provide feedback about the Balaclava Station Upgrade project by completing an online enquiry form.