Travellers Aid Australia centres offer support services and transport information for passengers, particularly those with special needs.

There are three Melbourne centres at Flinders Street Station, Southern Cross Station and City Village on Bourke Street.

Check out the Travellers Aid Australia centres below for details about the location, services offered and operating hours of each centre.

Travellers Aid Australia at Flinders Street Station

Main Concourse, Flinders Street Station
Corner of Flinders and Swanston streets
Melbourne VIC 3000

Phone: 9610 2030
Email: fss@travellersaid.org.au

Open Sunday-Thursday 8am-8pm, Friday and Saturday 8am-10pm.

Services:

• experienced client support officers
• personal care and meal assistance
• fully accessible bathroom
• grab rails, ceiling hoist, adult change table and commode
• tourist information
• comfortable lounge
• television and microwave
• mobility equipment hire
• luggage storage
• fully accessible
• internet access.

Travellers Aid Australia at Southern Cross

Main Concourse, Southern Cross Station
99 Spencer Street
Docklands VIC 3000

Phone: 9670 2072
Online: southerncrossstation.net.au
Email: scs@travellersaid.org.au

Open 7am-10pm daily.

Services:

• experienced client support officers
• personal care and meal assistance
• tourist information
• fully accessible bathroom
• grab rails, ceiling hoist, adult change table and commode
• fully accessible shower and rest rooms
• television and microwave
• mobility equipment hire
• fully accessible
• emergency relief support for people requiring immediate transport related assistance
• internet access
• mobility assistance around Southern Cross Station.

Travellers Aid Australia at City Village

Level 3
225 Bourke Street
Melbourne VIC 3000

Phone: 9654 2600

Open Monday-Friday, 9am-5pm
Closed on Saturdays and Sundays

Services:

• amenities
• public transport information
• luggage storage.