Metropolitan trains

Metro operates Melbourne's train network.

The Metro lost property office is located at Flinders Street Station on Flinders Street opposite Degraves Street. It is open on weekdays from 8am until 5pm, excluding public holidays.

If you find lost items on board a train or at a station, please hand them in at a staffed railway station or to an Authorised Officer.

Metropolitan trams

Yarra Trams operates Melbourne's tram network. If you have lost or found something while on board a tram please call 1800 800 007.

It's helpful if you can tell the customer service representative the route you were travelling on, the time you were travelling and even the tram number. This will assist in the retrieval of items.

Lost property is held at the tram depots for three months.

Metropolitan buses

Items found on board a bus are returned to the bus depot. Please contact 1800 800 007 to organise pick-up of any lost items.

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Regional services

For V/Line passengers, all lost property is held at Southern Cross Station. Please call 1800 800 007 to enquire or arrange collection of your personal items.