Pending auto top up
How to finalise an auto top up request
When you request to set, change settings, update payment details or cancel auto top up, you need to wait for our system to process your request. Then, touch on next time you travel, and your auto top up request will be finalised.
What to do after requesting auto top up:
1. Complete waiting time which is around 45 minutes for most requests.
If you have set up a bank account as your preferred payment option, your waiting time is 2 to 7 business days.
2. Touch on next time you travel
3. Auto top up request finalised
Touch on within 30 days or your auto top up will go to sleep. Follow the steps on how to wake up a sleeping auto top up.
How to cancel auto top up
After you’ve requested auto top up cancellation, touch on your myki to finalise the transaction. After touching on, your auto top up gets cancelled.
Touch on within 30 days or your auto top up will go to sleep. Follow the steps on how to wake up a sleeping auto top up.