PTV Hub
Our helpful staff can support you with all your public transport needs.
Where to find us
Southern Cross Station (on concourse near the corner of Spencer Street and Collins Street)
Monday to Friday: 7.30am to 6.30pm
Weekends and public holidays: 9am to 5pm
Closed: Christmas Day
Closure of regional hubs
Following the closure of the Bendigo and Geelong regional hubs in August 2024, PTV have introduced a flexible pop-up customer service hub model. This means we can tailor our services and provide more location-based customer service support across Victoria.
PTV Hub services
myki and ticketing
- buy a new myki card
- top up a myki card
- replace a registered myki card that has expired, doesn't work anymore or is lost
- refund the balance of a myki and create an online account
- set Auto Top Up for a myki
- help with myki travel history and account enquiries
- redeem a Free Travel Voucher
- lodge a concession application
- lodge a Free Travel Pass application
General public transport information
- help with planning a journey on public transport
- printed timetables
- public transport maps and information brochures
- lodge formal public transport feedback via the PTV website
- help using the PTV mobile apps
Communication access
We can use communication tools to help communicate with you. Tools include communication boards. Find more information at Communication access.
