Your new PTV website
Welcome to the PTV website. Our aim is to give an improved user experience, making it easier for you to find the information you need to travel on public transport.
Launched in January 2019, the design and build of our new website has been an iterative process with user testing important from the start.
The site has a range of improvements, including a new Journey planner, dynamic mapping, and better disruption information.
It's more mobile friendly and allows you to create favourites and get information at a glance from the homepage.
We continue to provide new functionality and improvements across the site.
Details of some of the website's key features:
Journey planner
Plan a journey between any two locations in Victoria, view your options on the map, and select your preferred result to view step-by-step journey details.
Use the date and time picker to see future journeys.
For journeys within the myki area, you'll get a myki Money fare estimate. Simply select the journey and then select the dropdown menu next to myki to see Full fare, Concession and Senior fare estimates.
Make your journey a favourite to pin it to your homepage.
Watch our video guide to using Journey Planner.
Next departures
View upcoming departures for a station or stop including real time where available.
Search for a station or stop and select ‘View Departures’ to be taken to a stop page showing the next departure in each direction.
Use the date and time picker to see future departures and select a direction from the drop down menu to view multiple services.
Select a service to see the stopping pattern showing arrival times at subsequent stops.
This feature replaces the Next 5 functionality on the old PTV website, giving real time information much more prominence across the website.
Pin the station or stop to your homepage to see the next departure at a glance and any disruption alerts by making it a favourite.
Watch our video guide to finding Next departures.
Timetables
View scheduled timetables by selecting Timetables from the Plan menu in the main navigation. Select your mode and then route or line from the dropdown menus.
You can also search for a route or line using search on the homepage or at the top of every page, clicking on a result and selecting ‘Timetable & info.’
Pin a line or route to your homepage to see current service status and any disruption alerts by making it a favourite.
Watch our video guide to finding Timetables.
Favourites
Use favourites to add quick links from your homepage to journey plans, departures, timetables and places. Look for the 'Favourite' star icon at the top of each page.
Watch our video guide to setting Favourites.
See disruptions
Disruptions are displayed throughout the site in Journey planner, Timetables, departures and favourites.
You can also view current and future planned disruptions by choosing Disruptions from the Plan menu.
Disruption information will also be displayed on any favourites on your homepage.
Watch our video guide to finding Disruptions information.
Find a myki outlet
View myki outlets as a list or on a map by searching for an address or landmark and selecting ‘View map.’
The default selection will display stops and stations nearby. You can switch to myki outlets nearby by using the drop-down picker at the top of the list.
On mobile devices, you can view the list on a map by clicking ‘View map’ at the top of the page.
Watch our video guide to finding myki retail locations.
Top up your myki online
We're improving the process for topping up your myki online.
You can access myki Money fare estimates from journey planner and then click straight through to top up your myki.
Our new myki top up page is mobile friendly and reduces the number of steps to top up your myki.
We will provide additional online myki improvements over the coming months.
View a route or line
Search for a route number or train line and select ‘Timetable and info’ to see a list of stops and a map of the route.
On mobile devices, you can view the list on a map by clicking ‘View map’ at the top of the page.
Make your journey a favourite to pin it to your homepage.
Watch our video guide to finding route or line information.
Read page content aloud, highlight text or translate
Click the Listen button on any content page to use ReadSpeaker webReader.
Text is read aloud to you, or you can enlarge text size. You can download an audio version for offline use.
Translate text into selected languages. Personalise reading speed, font size and highlighting colours to meet your needs.
FAQs
Why have you updated the website?
We've updated the website to improve the user experience and make it easier for you to find the information you need to travel on public transport.
New features have been introduced to help the website meet current user needs and behaviour. This also gives us flexibility to improve more in the months ahead.
Will there be further changes?
Yes. Future improvements include myki account management and vehicle location on the interactive map.
Is the site accessible?
The new site provides a better accessible experience and has undergone an accessibility audit. We're continuing to make improvements with our goal to comply with W3C Web Content Accessibility Guideline (WCAG) 2.0 AA standard.
Have you tested the site on users?
The design and build of the new website has been an iterative process. User testing has played an important part from the beginning.
We made the new website available to the public as a beta site in May 2018. Since that time, 40,000 users have accessed the site, with more than 2000 pieces of feedback being submitted. We used these comments and suggestions to help development of the site during that beta period, with regular updates made to the site.
How do I provide feedback?
We welcome all feedback about the new website. You can now quickly rate a page using the Rate your experience toolbar on the lower right hand side of a page. For detailed feedback, find out how you can provide feedback.
Can I still access the old website?
Yes. The old website will still be available until we complete all work on the new PTV website. Access the old website at classic.ptv.vic.gov.au.
Content on the new website is the most up-to-date version.