Monthly performance
Each month the operational performance of each operator is reviewed for customer compensation, incentive penalties, and payment, and for contract compliance.
The targets shown for metropolitan train, tram, and bus below relate to the Public Reliability, Public Punctuality, and Services Monitored(1) Targets established as part of the new operating contracts.
Monthly punctuality
| Mode of transport | Target | November 2024 | October 2024 (previous month) |
November 2023 |
12-month average |
|---|---|---|---|---|---|
| Metropolitan train | 92.0% | 93.5% | 93.4% | 93.6% | 92.7% |
| Metropolitan tram | 82.0% | 80.6% | 81.6% | 79.9% | 81.7% |
| Regional train (V/Line) | 92.0% | 86.6% | 89.1% | 86.6% | 88.1% |
| Metropolitan bus | 86.0% | 88.4% | 88.9% | 89.0% | 89.6% |
Monthly reliability & services monitored
| Mode of transport | Target | November 2024 | October 2024 (previous month) |
November 2023 |
12-month average |
|---|---|---|---|---|---|
| Metropolitan train | 98.5% | 98.9% | 98.8% | 98.4% | 98.8% |
| Metropolitan tram | 98.5% | 98.5% | 99.0% | 98.7% | 98.6% |
| Regional train (V/Line) | 96.0% | 97.2% | 97.7% | 97.3% | 97.3% |
| Mode of transport | Target | November 2024 | October 2024 (previous month) |
November 2023 |
12-month average |
|---|---|---|---|---|---|
| Metropolitan bus | 98.0% | 99.2% | 98.3% | 98.9% | 98.7% |
For details about customer compensation and customer charters, see Customer charters.
For detailed punctuality, reliability, and services monitored(1) information,
- Data up to December 2021 see our Power BI App.
- Data from January 2022 see our Power BI App.
For a detailed explanation of factors impacting performance, see Media releases.
Notes: