Safety you can see

Working to keep you safe

We work closely with Victoria Police and public transport operators to help make your journey safer on the public transport network.

There are staff and many safety features across the train, tram and bus network; all working together to help keep you safe.

These include Protective Services Officers (PSOs), Authorised Officers, Transit Police, customer service staff, CCTV, emergency assistance buttons and safety zones.

Understanding your safety features will help to make your journey a safer one.

Protective Services Officers (PSOs)

Protective Services Officers (PSOs) are there to help those in need of assistance and detect, prevent and manage anti-social behaviour, crimes against the person, weapon and drug offences and property damage.

You’ll find PSOs patrolling at train stations in metropolitan Melbourne and major regional train stations.

PSOs also patrol station car parks, on board trains, bus interchanges and the surrounding area, on board trams and tram stops.

Learn more about PSOs

Protective Services Officers (PSOs)

You’ll find PSOs patrolling at train stations in metropolitan Melbourne and major regional train stations.

PSOs also patrol station car parks, on board trains, bus interchanges and the surrounding area, on board trams and tram stops.

Learn more about PSOs

Authorised Officers

Authorised Officers are employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions.

You can see them on trains, trams and buses. You may also see them at stations and stops.

Learn more about Authorised Officers

Authorised Officers

Authorised Officers are employed by public transport operators to check tickets, provide passenger information, improve safety and help during special events and disruptions.

You can see them on trains, trams and buses. You may also see them at stations and stops.

Learn more about Authorised Officers

Transit Police

Transit Police conduct visible and plain-clothes patrols across the public transport network, at all times of the day and night.

This includes specialist police who investigate offences and conduct major operations to deter and apprehend offenders on public transport.

Transit Police

Transit Police conduct visible and plain-clothes patrols across the public transport network, at all times of the day and night.

This includes specialist police who investigate offences and conduct major operations to deter and apprehend offenders on public transport.

Customer service staff

Customer service staff and drivers are there to provide public transport information and help you get to your destination safely.

Customer service staff can be found at stations, tram stops and at PTV Hubs.

Learn more about PTV Hubs

Customer service staff

Customer service staff and drivers are there to provide public transport information and help you get to your destination safely.

Customer service staff can be found at stations, tram stops and at PTV Hubs.

Learn more about PTV Hubs

Emergency assist buttons

Red emergency assistance buttons give you direct access to a staff member who’ll be able to assist you and activate emergency services if necessary.

They are found at every metropolitan train station platform, inside all train carriages and on-board trams.

Emergency assist buttons

Red emergency assistance buttons give you direct access to a staff member who’ll be able to assist you and activate emergency services if necessary.

They are found at every metropolitan train station platform, inside all train carriages and on-board trams.

CCTV cameras

Closed Circuit Television (CCTV) cameras capture video surveillance security footage which can be used by Police to aid any investigations.

All metropolitan railway stations and many train carriages are equipped with CCTV cameras. Some trams and buses also have CCTV.

CCTV cameras

Closed Circuit Television (CCTV) cameras capture video surveillance security footage which can be used by Police to aid any investigations.

All metropolitan railway stations and many train carriages are equipped with CCTV cameras. Some trams and buses also have CCTV.

Safety Zones

Safety zones are on every metropolitan train station platform. They are easily identified by the yellow ground markings, are well lit, close to red emergency assistance buttons and in the line of sight of CCTV cameras. Help phones have been installed in these zones to assist you in emergency situations.

Safety Zones

STOP IT Textline

Text STOPIT to 0499 455 455 to notify police of unwanted sexual behaviour on public transport.
For immediate police assistance, please call Triple Zero (000).

STOP IT Textline

Text STOPIT to 0499 455 455 to notify police of unwanted sexual behaviour on public transport.
For immediate police assistance, please call Triple Zero (000).

Safety Features at stations and onboard

The following 360 degree videos demonstrate some of the safety features that can be found on board and across the public transport network. Safety features may vary depending on vehicle, mode and location.

Please note: mobile viewers may need to watch the videos via Youtube App for the full 360 experience.

At a Train Station

The following 360 degree video shows some of the safety features that can be found at metropolitan train stations. Some of the key safety features include, CCTV cameras, Safety Zones, Emergency Buttons and patrolling PSOs.

Onboard a tram

The below 360 degree video explores some of the safety features that can be found on trams. Some of the key safety features include, CCTV cameras, Emergency Intercom Buttons, patrolling PSOs and the tram driver.

Onboard a bus

This 360 degree video explores some of the safety features that can be found on metropolitan buses. Some of the key safety features include, CCTV cameras, patrolling PSOs and the bus driver.