Building you a better myki

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Building you a better myki

Latest news

  • myki is getting an upgrade, with local trials of new ticket readers and tap and go payment to begin in 2024.
  • Victorians can look forward to a range of convenient new ways to pay, including tap and go payment with credit and debit cards, digital watches and digital wallets on all smart phones.
  • For customers, there are no immediate changes to the myki ticketing system. You should continue to use your myki cards and V/Line tickets as normal.
  • Following the trials, new features will be progressively rolled out across the whole of Victoria, including in areas not currently serviced by myki.
  • The new ticketing system will be underpinned by extensive customer research and human centred design, ensuring a system that works for everyone.

About the project

Victoria’s public transport ticketing system is constantly being improved to make travel across the network easier and more convenient.

Global ticketing provider Conduent will continue to deliver the existing myki system, while testing and progressively rolling out new features, including:

  • Tap-and-go payment options including credit and debit cards, wearable devices like smart watches, digital wallets on smart phones and QR codes
  • Account-based ticketing, removing the risk of losing the balance on misplaced myki cards
  • New, modern ticket readers.

The new ticketing features will be rolled out state-wide, including to areas in regional Victoria that are currently not serviced by myki.

Diagram showing current payment options for myki versus future payment options, including myki, credit cards, QR codes, mobile devices, wearables, short life smart tickets and Bluetooth-based tokens

Following trials commencing in 2024, improvements will be progressively added to the existing payment options and will allow customers pay with their credit or debit card, digital wallet on a smartphone or smart watch.

Technical and customer testing will be undertaken. Progressing to each new stage will be based on successful testing rather than by fixed dates. This means customers can have confidence that the system will be proven when it rolls out in each area of the state.

A comprehensive support program will help customers confidently use any new features of ticketing system throughout the progressive rollout.

Frequently asked questions

Customers should continue to use the current myki and V/Line ticketing systems as normal.

New ticketing features will be tested and gradually introduced across the network, in Melbourne and in regional Victoria, when they are ready.

Customers and key stakeholders will be involved in the testing and trials of new features, and a comprehensive support program will be available to support the transition to new ticketing features.

We don’t expect any disruptions for customers and there will be no immediate changes to the ticketing system. Customers will continue to use the current myki and V/Line ticketing systems.

The aim is to offer customers more ways to pay. The physical myki card will continue to be available for those customers who still prefer to top up and pay with their myki card, including school children.

The new contractor is  Conduent Victoria Ticketing Services. Conduent is a globally renowned ticketing supplier. They commenced the contract on 1 December 2023 and will continue to deliver the existing myki system while testing and progressively rolling out new ticketing features.

Help centre

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Get the PTV app

Play on with the PTV app to keep on top of service times, manage and top up your myki, plan a journey or set your favourite stops for faster access to public transport information on the go.

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Register your myki to protect your balance if your card is ever lost or stolen and much more.

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Auto top up

Always be ready to travel with myki auto top up. Set a minimum balance and your myki will automatically top up with the amount you choose.

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refunds

myki refunds

If your travel plans have changed, and you no longer need to use your myki Money, pass, or paper ticket, you can apply for a refund.

 

Learn about refunds