Refunds for unused travel

If your travel plans have changed, and you no longer need to use your myki Money, pass, or paper ticket, you can apply for a refund.

Learn how to cancel a ticket before travelling and apply for money back.

myki

myki Pass refunds

If your travel plans change, you can:

We calculate refunds from the date you submit your refund request, not the date your myki Pass was last used.

If you have a physical myki card, you'll need to send us your myki by post before we can process your refund.

Post your myki card to:
myki Mailbox
Reply Paid 4318
Melbourne VIC 8060

Converting myki Pass to myki Money

Please note, coronavirus (COVID-19) has forced changes to our work location and is limiting access to some systems. As a result, we are currently not able to process requests to convert myki Pass (weekly, monthly or annual travel), to myki Money (pay as you go) onto your myki smartcard.

If your travel plans have changed, and you no longer need to use your myki Pass, you can apply for a refund.

If you were prevented from travelling, you may be able to claim money back. Learn if you are eligible for a reimbursement, and how to apply.

Commuter Club myki refunds

You can have the balance of your Commuter Club myki refunded. You can choose to send the refund to:

You'll also need to send us your Commuter Club myki card by post.

Post your myki card to:

myki Mailbox
Reply Paid 4318
Melbourne VIC 8060

Refund for expired myki

If your myki has expired but you still have a positive balance on it, you can apply for a refund online or by calling 1800 800 007 (6am-midnight; all night Friday and Saturday).

myki refunds for international visitors

If you have an Australian bank account you can apply for a refund online.

If you do not have an Australian bank account, please visit the PTV Hub at Southern Cross Station.

 

V/Line paper tickets

V/Line Single and Daily ticket refunds

We can only refund or change the date of an unused Single or Daily V/Line paper ticket before the day of travel printed on the ticket.

Take your ticket to a staffed V/Line station or V/Line agent, or download a V/Line Refund Application Form.

V/Line Weekly, Monthly and Date-to-Date ticket refunds

We can refund unused portions of Weekly, Monthly and Date-to-Date V/Line paper tickets. Your refund is calculated from the day your application is processed.

Take your ticket to a staffed V/Line station or V/Line agent, or download a V/Line Refund Application Form.

Refunds can take up to 10 business days to process.